When a customer enters your retail establishment to purchase items, they are likely to select a shopping cart. If that shopping cart makes a lot of noise, wobbles or does not steer correctly, the customer is likely to be annoyed and frustrated. This is not the type of experience your customers will want to repeat. Fortunately, you can avoid these problems by replacing worn and defective wheels with brand-new shopping cart wheels that perform to high standards.

How Replacing Shopping Cart Wheels Keeps Your Customers and Employees Happy

When a customer's cart has one or more defective or noisy wheels, this creates an unpleasant shopping experience. Instead of taking their time walking up and down each aisle of the store, the customer might only get the essentials, hurry and leave. You could lose out on sales because of the defective cart. Customers would also remember the frustrating experience, developing a negative association with your retail establishment. Defective shopping cart wheels are also tough on your floors. They may scratch and scrape the floors, causing skid marks and stripping off the floor wax. Your employees will have to work harder in order to maintain clean and attractive floors. Replacing the defective shopping cart casters solves all of these issues.

When to Replace Wheels on Shopping Carts

In busy retail stores, shopping cart wheels may wear out after a couple of years of daily use. If your store carries heavy or bulk packages, the stress on the cart wheels could cause them to wear out at a faster speed. If the parking lot is in a bad condition, this also adds to the stress of the cart wheels. Plan to replace all of the cart wheels on each of your shopping carts every three years. It is also a good idea to keep some spare cart wheels around for those times when a cart needs a fast repair. Replacing cart wheels provides an optimal experience for your customers. The customers will know that you care about their needs and that you maintain a quality atmosphere.