Realty Times October 23, 2000

HUD Turns Deaf To Inspector/Appraiser Controversy
by Lew Sichelman

Even as it comes under increasing pressure, the Department of Housing and Urban development has drawn a line in the sand, declaring it does not intend to withdraw commercials some say are misleading unskilled buyers into believing that appraisers are trained to spot structural problems in the homes they are purchasing.

At the same time, though, HUD has left the door open to changing its message when a new advertising campaign hits the airwaves later this fall.

Many appraisers and independent home inspectors say more than a few changes are needed. In fact, they claim the ads need major surgery. Since appraisers are not qualified to inspect houses, they argue, consumers are being fed the wrong message.

For now, though, HUD says it "stands firm behind" the commercials, which were designed to inform the public of the "substantial consumer protections provided in (its) Homebuyer Protection Plan."

The plan is, indeed, laudable. It provides consumers with important information about the physical condition of the home and promotes the importance of getting a home inspection.

And it holds appraisers accountable for their work.

The plan requires that an appraiser complete a comprehensive four-page form noting physical deficiencies in every home backed by Federal Housing Administration-insured financing. The form must be attached to every FHA appraisal and buyers must receive a summary of the report from their lenders identifying all physical deficiencies noted by the appraiser.

Buyers also are given notices urging them to obtain a home inspection, notices explaining that independent inspectors go over houses much more thoroughly thanappraisers.

The widely praised protection plan was developed in partnership with the Appraisal Institute, the Appraisal Foundation, consumer advocacy groups, the Mortgage Bankers Association and the National Association of Realtors. And as HUD points out in a recent statement, the FHA is the only mortgage insurer that has such stringent protection for home buyers.

But the problem isn't with the protection plan, it's with the television commercials. Whereas appraisers are required to point out whatever physical eficiencies they might spot, they are not required to go up, over, down and underneath a property the way an inspector does. Nor do they have the skills to spot problems that are not plainly evident.

Yet, one ad proclaims that under HUD's FHA Homebuyer Protection Plan, "you get the right loan at the right price and a thorough appraisal. If any problems are found, you'll know them before you close."

Sen. Susan Collins, R-Me., thinks that's misleading. "I think that commercial is an example of deceptive advertising...at its very worst," she recently told ABC television's Good Morning America.

So do a lot of others. But it looks as though HUD won't get that message until a few poor, unsuspecting buyers' houses fall down around them because they saw on television that the appraiser would find any defects.



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