| August 12, 2005 |
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Back in the days of subagency, when all real estate licensees represented the seller and there wasn't a real estate licensee for every 125 men, women and children in the U.S., real estate agents knew where their bread was buttered. Today, it's not so clear. In many cases, buyer's agents can still accept remuneration from the listing agent, while acting as the buyer's agent. And some can't wait to turn their noses up at sellers and their listing agents. It's easy to build an empirical case that this separation of perceived responsibility has led to some confusion and perhaps, some new strategies for buyer's agents, not all of them advisable. While it's good that buyers can now receive the attention and support that once only sellers enjoyed, it's bad that some buyer's agents feel they don't have to be nice to sellers or their agents anymore. You know the type -- the buyer's agent who is contemptuous of almost everything seller-related: houses, condition, terms, and the sellers themselves. Worse is the burned-out agent, whose years of marginal sales have made them bitter. To them, all sellers are unreasonable, and all listing agents are lazy. You can taste, hear and smell the negativity. Even when they're right, it's a poor strategy to show contempt. Whatever happened to appreciating having inventory to sell? Isn't that what keeps the real estate industry going? In a climate where consumers are itching for any excuse to perform commissionectomies, the industry doesn't need "attitude" added to the list. Some buyer's agent behavior can range from annoying to rude to dishonest. At the least, it's not smart to antagonize the seller by:
Some buyer's agents use the seller to undermine the listing agent by:
But now, with the advent of buyer's agency, buyer's agents have their own clients, but that doesn't mean that sellers have to suffer poor manners and cheap shots at their listing agents. There are some very good reasons to be nice to sellers:
For that endorsement alone, all sellers should be heartily thanked when they open their homes and their lives to buyer's agents and their clients. So leave your card, sign that register, and offer those helpful comments, including your appointment time and when you arrived and left. Leave the home in the condition you found it. Don't dis the home -- there may be more to the story than the condition tells, like family illness or job loss. Help the listing agent with feedback so you can strengthen your networking relationships. Wouldn't you like to be the first agent called when the listing agent gets a new listing? You never know -- you just might get a referral from the seller and the listing agent! |
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