| April 7, 2006 |
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Are we so desperate to rub against the cool factor that we're willing to buy anything IPO-bound hypesters throw at us? Zillow is a cool wannabee. Here's why. Consumers search Zillow for free "home valuations." What supposedly makes Zillow so cool to consumers is that it takes property tax data and posts it online and then complements the report with a zoom photo of the property. Why wouldn't consumers love that? They get to see what their home is worth. But the tool's far from original. It's designed to compete with companies like HouseValues and LendingTree, both of which use home valuations as lead generation tools for Realtors. With Zillow, it's more about FSBO/seller empowerment because the consumer can get the information without being referred to a Realtor. If Barton can help sellers by wresting business away from real estate agents, consumers could presumably transact properties on their own. This helps generate tons of free publicity (which he can get because of his success putting travel agents out of business with Expedia.com,) from fawning, worshipful press. Barton then takes the press's awe to drive home the coup de grace -- dissing agent commissions. Playing the commission card gives consumers the reason they need to go to his site. And the business plan? Realtors will pay for it all! Zillow's business model is selling ads to real estate agents. Sound fun to you? If so, you're either a masochist or dumber than a bag of hammers. If you think Zillow is cool, consider this:
If you think that's cool, then by all means give Barton your hard-earned advertising dollars and let him help you drive your commissions into the ground. Or you can use your head. Here's the cold shower reality -- real estate has not only proven to be a tough nut to crack, there's also plenty of competition in Zillow's home valuation space. And despite the fawning, gushing remarks of the pro-technology, death-to-real-estate-commissions-pumping press that Zillow's business model is "both consumer-friendly and agent-friendly," you have a lot more power than you may think you do. Zillow and its supporters are telling anyone who will listen that you have to change -- you have to embrace technology. But what they really want is for you to be stupid enough to put your gold in the enemy's war chest. Home valuations are as old as real estate sales. Just ask any real estate agent and appraiser. They may be called by a number of other names -- comparables, CMAs, BPOs, but they're a species of home valuations nonetheless. It's so pervasive that now Realtors are calling for home valuation tools to put on their websites to act as lead generators. So turn the tables. Start criticizing what Zillow and company charge. How would Barton like it if you and the press were to jump on a new bandwagon? Namely that pay per click fees are outlandish and a ridiculous cost for agents and brokers to bear that will inevitably lead to large companies gaining an advertising advantage that could stifle competition. Worse, if your commissions deserve to come down, how can you pay for all these cool advertising opportunities? Pay-per-click costs need to come down. Realtors need to get into a bidding war with home valuation companies to drive advertising costs down. They should say, "If you want my business, I want you to compete with each other. Which of you is going to give me the most exposure for the least amount of money? You could call it "AgentGain" or "Rillow." Realtors could start a revolution that could impact all advertising/referral fee/lead generation models! See the point? It's easy to criticize other people's business models. But what agents and brokers need to do is read the news and see what so-called real estate service providers are really saying about you outside of the industry. If you do, here's a new prediction that will be very easy to make. Home valuation-based business models that criticize agents, their MLSs, their commissions and their business models are going to face lots of competition because their true purpose is to intercept consumers further upstream. The consumers are then sold to Realtors as leads, clients, or click-throughs. As these companies proliferate, it's inevitable that their advertising/referral fee pricing to agents will and should come down. After all, how do they expect you to afford their services if you're so busy slicing your commissions? News stories that brown-nose Barton always tend to end with some kind of editorial snickering warning to the real estate industry -- adapt your business or die. Maybe it's time the real estate industry sends the same message to real estate service providers that think it's cool to tell Realtors they need to cut their commissions in order to be successful. "I only advertise with companies that want me to be successful and stay out of my business when it comes to what I charge and how I do my business." |
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