| April 17, 2008 |
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Despite all the talk and coverage of the current real estate downturn, people are still coming into the real estate business. In California – a state that is right up there among the leaders in foreclosures, slipping sales, and declining prices – there are approximately 22,000 more real estate licensees (at 548,000) than there were at this time one year ago. The California Department of Real Estate is issuing almost 2,000 new licenses every month. (To be sure, the rate of increase has declined. In February of 2008 the department administered 2,663 license exams; one year ago the number was 8,500.) One would like to think -- and I do -- that most of those coming into the business do so with the intention of conducting business in an upright and professional manner. They want to be productive agents, to be sure; but they want to remain good people too. What advice might we give to such persons? Robert Solomon, one of the premier Business Ethics philosophers in the country, writes:
So, how might an agent go about finding a good company, one that is good not only in the production sense but that is also good in the sense of ethics and values? Actually, in very much the same way as one might find a company that will help an agent to become productive. If you are starting in sales, you want to join a company that has a productive sales staff. You'll learn from being around them. Additionally, you want to look for a company that provides training and professional education. The same considerations apply with respect to ethics and professionalism. You want to join a firm that has good, ethically good, people. You'll be a better person for being in their company. Similarly, you want to find a company that teaches and reinforces values. This isn't so easy. Just about every real estate company on the planet will tell you that they have and believe in values and high ethical standards. So you may need to dig a little deeper. Ask how they implement those values. Ask what they do to reinforce them. Ask them if they have a plan or a program to instill and support these values. Regrettably, many company interviewers wouldn't have the foggiest idea of what you are talking about. That wouldn't mean that they are bad people. It just suggests that the company's commitment to values may not be terribly strong. A broker to whom values are important needs to have a program -- a plan that is just as carefully conceived as any marketing program -- that reinforces the values of the company. Our priorities are revealed in our actions. Ask a simple question: How much in the way of time and resources does the company devote to training in the skills and methods required for productivity? Then ask: How much in the way of time and resources does the company devote to reinforcing its values and the importance of ethical behavior? If a company is not setting aside time for discussion and instruction on ethical issues, if it is not taking advantage of the materials that are available through the various Realtor® organizations, it is possible that its professed commitment to values and professionalism may not be as strong as suggested. It might not be what the new agent ought to be looking for. |
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