Interactive | August 19, 1999 |
Some brokers are deciding to reduce the co-broker fee on their listings. At
best, this is a quick fix for business models in trouble. At worst, fixed fees
can mean anti-trust violations. Either way it is a dangerous precedent to
attempt to elevate earnings at the co-broker's expense. These listing brokers
haven't done the long term math, only the short term game plan. Who's going to
lose the game in the end? Buyers and sellers. And when buyers and sellers blow
the whistle, the real estate industry loses. Big time.
Imagine what could happen if the National Football League (pre-salary cap
era) operated the way some real estate brokers are beginning to. Let's say the
Browns are playing the Cowboys in Dallas, and owner Jerry Jones decides that
he's not making enough money. Instead of watching his expenses, exploring new
ways to attract sponsors and partners, and keeping his players out of jail, he
decides to levy a fee against other teams when they play on the Cowboys' home
turf.
When the Browns arrive to play, he informs them that they will have to pay a
fee to play. The Browns have fans to protect, so they angrily pay up. So do the
other teams. Eventually Jerry earns enough to pay his players outrageous sums
so he attracts all the best players. Soon there is only one team worth
watching, the Cowboys. Every time the other teams take the field they lose.
The fans start to lose interest. Ticket sales drop to nothing. The sponsors,
who thought they backed a winner, realize they, in fact, subsidized a dictator.
Obviously something has to be done. The other teams consolidate. They get the
NFL to restrict draft picks to the Cowboys. The fans boycott the Cowboys.
Sponsors desert Jerry. He goes bankrupt, and the NFL goes on. Moral of the
story? Nobody likes a bully.
Well, nobody likes a bully in real estate either. No broker would attempt
to reduce co-brokers' fees unless they thought they had the clout, the market
share, and the right kind of market to do it. That makes these brokers bullies.
With home sales on the upswing, some listing brokers may think this is the
right time to bully other brokers, but that strategy could backfire. The real
estate industry is already under attack by consumers who don't understand the
value of most brokers and agents' services. If you were to ask most real
estate consumers how agents are paid, whom they represent in the transaction,
and what services agents and brokers provide, they couldn't tell you. If these
things were common knowledge, the National Association of REALTORS® wouldn't be
spending hundreds of thousands of dollars improving the image of Realtors.
State legislatures wouldn't be attempting to unravel the tangled balls of twine
called agency and disclosures. And, all real estate consumers would gladly pay
Realtors' fees without trying to do a reverse end around.
Instead Realtors are among the most misunderstood and mistrusted
professionals around, and consumers are constantly seeking ways to reduce costs
by negotiating fees downward or handling the transaction themselves.
If you were to put it to the test, most consumers believe that the agent
with whom they list their home will sell the home, and one-third of the time or
more, they would be right. In-house sales account for as much as 70% of some
brokers' earnings, those with dominant market shares. But what the consumer
doesn't know is how the marketplace really works, that in order to get the
highest and best price and terms for their home, the home must be exposed to as
many qualified buyers as possible. The way this has traditionally worked is for
brokers to share the commission paid by the seller equally with a selling
broker and their agent, because a majority of the time, an agent outside of the
listing broker's company will bring the buyer to the table.
Real estate consumers are told the game plan, but not how the plays work. If
a listing broker/agent reaches an agreement with the seller that they will
charge a commission of 6%, will the broker/agent disclose to the seller how
much will go to the selling broker/agents? When - before the seller signs the
listing agreement or after? How is the reduced commission presented to the
seller? As an advantage? How? Explain the math to me. Explain how having fewer
agents show the home is an advantage to a seller who wants a quick sale and a
high price for their home.
The seller can only agree to reduced co-broker fees out of ignorance. That
means the seller really has no advocate. Otherwise why would the seller agree
to effectively reduce the exposure of their home for the same commission as
others would charge to throw it wide open to the marketplace? Does the seller
really understand the risk that his/her home might be passed over for showings
by co-brokers who are looking for better compensation than their listing
offers? Disclosure may clear the listing broker's conscience, but that doesn't
mean it absolves him/her of being a bully or of violating his/her fiduciary
responsiblities to the client - the seller.
Imagine the dilemma of the selling agent who has a buyer for the home. How
good is s/he going to feel about showing a home where the commission fee has
been not only determined by the listing broker but reduced in a punitive
fashion? How does it feel to put more in the pocket of a broker who wants to
dominate the market, squash buyer's agency, or just wants to be a putz?
Ethically the agent must show the buyer all the homes within the buyer's
criteria, but the agent is presented with a moral dilemma. Show the home and
give a bully a victory at closing, or pass over the home in favor of another
listing. Which way will the agent decide? As long as it is within the discetion
of the agent to pick homes, who will ever really know?
Some listing brokers get on a moral high horse concerning buyer's agency.
But the bottom line is that if the selling agent's buyer offers an amount and
terms that the seller agrees to, why should the selling agent be punished if
s/he is a buyer's agent, exclusive buyer's agent or sub-agent? Does it really
matter what kind of agent s/he is once the seller agrees to terms? Isn't the
idea to get the deal done? What agent in her/his right mind, exclusive buyer's
agent or not, would be such a fierce adversary that the deal never happens? Not
one any informed buyer or seller would ever hire twice.
And what about the buyer? Will the buyer really get a complete look at the
marketplace if homes are being passed over for showings because of reduced
co-broker fees? Buyers are more consumer-savvy today than ever. If they want
representation in the transaction, they will hire an attorney, who will be more
than happy to help them fill out their contract, or buyers are learning to do
it themselves. Either scenario spells disaster for transactional agents who had
better be on alert - these buyers are getting a groundswell of support.
Nationally known financial planners such as Rick Edelman, author of The
Truth About Money, HarperBusiness, are examining the real estate transaction
and declaring that it is not the seller at all who pays the commission anyway.
It is the buyer who not only pays it but finances it over 30-year mortgages and
that is how he is advising his readers and clients. How long will it be before
astute buyers not only insist on representation but controlling the fee
schedule of the real estate contract? It isn't impossible that one day soon the
listing agent and broker will be on the receiving end of reduced fees. One
brokerage firm in Dallas, David Wynans Realtors, already sees the writing on
the wall and has restructured its business model on a flat listing fee and fee
for service basis. Also looming is the Internet. The Internet offers faster
services for home buying, saving buyers half the time and effort, according to
a recent survey in California. How long will savvy buyers continue to bring an
extra 6% in loan money to the table to pay for representation that they
aren't getting?
If real estate buyers and sellers really knew about the commission squabbles
going on today, they would be shocked and disgusted. And what do consumers
typically do when they are unhappy with a service or discover that they are
paying too much? They flock to an alternative - anyone who can offer a way for
them to obtain the same services and goods in a cheaper, more efficient manner.
Anyone who doesn't believe that has missed the most recent lessons of the
Internet economy, where traditional industries have been turned on their ears
by companies like Etrade, EBay, and Amazon.com. Any broker or agent who says
Realtor.com and HomeAdvisor.com hasn't affected how they do business isn't
selling any real estate.
The bottom line is that a buyer can't buy a home without a seller putting
one on the market. A seller can't sell a home without a buyer. Whether you are
in a buyer's market, a seller's market or a normal market, things change. You
won't always be at the top of the seesaw. The Realtor you cheat today may be
the one you badly need tomorrow. The consumer you fail to disclose today is the
one who will either choose a competitor's services or buy or sell FSBO tomorrow
because they are sick to death of commission squabbles.
Realtors need to return to fair play, fair pay for services rendered. Or the
end result could be that real estate consumers just may find something else to
do on Sunday afternoons, too.