Lots of fancy words about these new ebrokers; nurturing tools and so on. What ever happened to old fashioned human being to human being contact and service? Is it possible that human beings prefer to deal with other human beings? Some of these big e commerce companies don't really care about customer service in the end - Realtor.Com is a good example. I have not ever, not even one time, received a reply from our local Realtor.Com representative; either by telephone or by email. Realtor.Com is a dominant firm in its niche and does not need to care about customers; so far that model has not taken over the home sales field! I hope it never does.

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