Terry felt that because the town she is living in is very small, and she didn't want word to get around. Also, the spouse of one of her directors is an agent in the same office as Katy. She also said that she never reported the agent's actions to the broker. But you know a lot of people don't complain. That's the scary part. But problems within the industry shows up in other ways - like low rankings for Realtors on "trust" surveys.

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