Your article was excellent and right on target. The buyer should: 1. recognize the bad service is not about the buyer as a person, but rather about the agent, their ethics, their level of burn-out, their motive for being in the business to begin with... 2. seek more than one legal opinion about options, but remember that her objective is to settle in a home, not to get into the litigation nightmare unless it really will be productive... 3. seek reliable references regarding a Realtor who willl serve her well. There are many and they are not always the top producers. 4. seek counsel regarding options within that agent's board and/or the real estate commission issuing the license 5. make certain the actions are taken in the proper sequence so that options are not closed off by a premature action 6. do the footwork and leave the results to the professionals she consults 7. go on and enjoy life, remebering there can be bad apples in any group and that the buyer is not one of them. She has the _right_ to good service and the social responsibility to take action and set boundaries on poor service... Linda J. Robillard, CRS (30 years experience) e-mail: lindar@telepath.com The right to search for truth implies also a duty: One must not conceal any part of what one has recognized to be true. -- Albert Einstein