OK. You’ve got a Web site, therefore you have a domain. You or your Web designer registered it with Network Solutions, and you’re set, right? Not necessarily.

Web designer Sandy Teller knows otherwise."I just heard from an agent who had a domain for the past two years....and just lost it. Realtors should be advised to verify their domain registration information at Network Solutions so that this doesn’t happen to them."

"Anyone who has been on the Web for close to two years is due for domain renewal fees. If the registration address is not current at renewal time, the domain owner (hopefully the agent) may not receive an invoice from Network Solutions. Ditto the e-mail address: they send an e-mail copy and a snail mail copy of the bill for the coming year. When Network Solutions doesn't receive payment for renewal, they pull the plug on the domain name. In other words, you lose your domain name," cautions Teller.

To check registration information, go to Make Changes to find the forms to fix the problem. On-line help is available at Help. To talk to someone at Network Solutions, call 703 742-4777. It's easiest to get through early in the morning: I believe they start taking calls at 7 AM Eastern Time, but be prepared to spend some time on hold.

It is VERY common for the registration information to be incorrect two years after originally obtaining a domain name, so it pays to check!

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Published: August 10, 1999

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