Imagine having a magical "Geek" that you can call upon any time day or night, for just about any kind of computer problem. Better yet, this virtual tech support person will solve your computer/software issues while you sit back and watch them do it --and they won't charge you a dime unless they can fix it!

Tech24.com is the revolutionary online tech support service that can assist you with most hardware or software problems in just minutes. And it is currently only US$19.95 per incident, regardless of how long it takes to fix. However, it does require that you can still access the Internet because that is how they do their magic.

Prior to using Tech24.com, you must become a registered user (just click on the "Get Support Now" button on the right side of the Home Page). This will require providing credit card information so they have it if and when you are billed for services. Once you are registered, the process of obtaining tech support in easy, fast, and straightforward. Here's how it works:

1. Any time you have a tech support issue, go to their home page and simply type in your     best description of the problem;
2. Within seconds, a qualified tech support person will begin a chat session with you;
3. If they determine that the solution requires them taking temporary control of your computer so they can better analyze/fix it, they will ask your permission to do so;
4. After giving your permission, they will send you a small Java applet that automatically installs in seconds which gives them the temporary ability to remotely control your computer;
5. At this point you will be able to see them go through the process of fixing your computer;
6. Once completed they will ask if you are satisfied, and if so, to authorize payment and rate the tech support person's services.

Remember, you only pay if you are completely satisfied. These folks know their stuff too, as the true story below will attest.

Ticket Out Of "Tech Support Hell"

Renea, one of my hardworking virtual assistants, was having a problem getting her new Earthlink account to work properly with Outlook XP (her set up is more complex than usual because my organization also uses Exchange Server). She called Earthlink 11 times and talked to two levels of tech support personnel before they said it was "Microsoft's problem." She then called Microsoft three times before they told her (you guessed it) that it was Earthlink's problem!!! In desperation, she called me and I suggested Tech24.

Well, in just minutes she watched the very capable tech support person fix her problem, and she was thrilled. Her time on the phone to both Earthlink and Microsoft cost her many times the amount she paid to have Tech24 solve her issue in just minutes.

More Than Just Problems

You can also use Tech24.com to help you learn how to do something on your computer or software (create tables in Word with auto-calculating cells, for example) that perhaps was stumping you. Once again, you only pay if completely satisfied. Tech24 is like your 24/7 tech support/trainer virtual consultant --highly qualified, cost effective, and accessible whenand where you need it. For broker/owners, this could be the end of your tech support headaches (and a substantial reduction in support costs as well!)

So next time you feel like shoving your mouse through the computer monitor, don't get frustrated, get Tech24. It's the closest thing to an instant "Geek" you will ever need.

Published: August 26, 2003

Use of this article without permission is a violation of federal copyright laws.

Michael J. Russer (a.k.a. Mr. Internet®) is an internationally acclaimed speaker, trainer, author, and strategic consultant to the real estate industry and small business. He is also the exclusive Internet columnist for REALTOR® Magazine, the architect of the revolutionary e-ProductivityTM system and leading voice for the use of Virtual Assistants in small business. You can subscribe to his free monthly leading-edge newsletter ePOWER NEWS by going to ePowerNews.com.