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Real Estate News and Advice |
December 5, 2008 |
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Real Estate Agents Not That Helpful At Generating In-house Mortgage Leads, Study Finds
by Blanche Evans
A new Campbell Communications survey of real estate agents and brokers released this week indicates that the mortgage capture rates of most real estate firm-lender partnerships is surprisingly low. Sponsored by Inside Mortgage Finance, the study shows that while many mortgage lenders have established strategic partnerships with real estate brokerage firms, by placing loan officers in real estate brokerage offices, the capture rates are only between 19 and 29 percent, suggests Tom Popik, a principal of Geosegment Systems, the design firm for the survey. "These capture rates are virtually the same regardless of whether the mortgage partner has special access -- such as a loan officer located in the real estate office and attendance at internal company meetings," Popik noted. The new report, "How Real Estate Agents View Relationships with Mortgage Providers," conducted in May, drew over 1,700 responses from agents and brokers. It reveals that real estate agents appear to be losing influence -- albeit slowly -- with home purchasers on whom they select as a mortgage lender. In fact, the statistics generated by the survey indicate that real estate agents currently control or influence the choice of mortgage provider in less than 40 percent of home purchase transactions. The most noteworthy findings in the new study were related to real estate firm/lender partnerships and how these ventures are structured. For example, a very healthy 63 percent of responding real estate agents said their firms partnered with one or more mortgage providers. But at least 16 percent of these arrangements were classified as informal. Of the real estate firms involved with partnerships, 71 percent reported the arrangement was exclusive with just one mortgage provider. The balance involved partnerships with two or more mortgage providers. One of the most surprising findings of the new survey was that relatively few real estate agents with mortgage partnerships -- even those with exclusive arrangements -- recommend just one lender to home purchasers. At firms with exclusive partnerships, 78 percent of responding real estate agents said they recommended multiple mortgage providers to homebuyers. When the survey delved deeper, real estate agents indicated that a mortgage partnership was not a primary consideration in recommending a mortgage lender. They cited "good service" and "dependable with closing dates" as among the most important factors in recommending a mortgage provider. Importantly, "partnership with my firm" received one of the lowest ratings of the 24 factors covered in the survey. "The survey results give lenders a roadmap for avoiding many of the pitfalls associated with dealing with real estate agents," said John Campbell of Campbell Communications. "They also include recommendations on how lenders can increase the capture rate found in partnerships." For information on how to obtain the full report, "How Real Estate Agents View Relationships with Mortgage Providers," contact John Campbell at (202) 363-2069 or john@campbellsurveys.com. Published: July 20, 2005 Use of this article without permission is a violation of federal copyright laws. Related Articles:
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