Accurate and reliable HOA information is extremely important for homeowner associations. Prospective buyers, real estate agents and title companies need to know who to contact to provide sale closing information. HOA members need to know who to contact for general information, rules enforcement and money matters.

Providing the information online provides for 24/7 self-help and reduces time requirements for both the board and management. Providing contact information conveys openness and responsiveness. Try these steps to guarantee your contact information is useful to your community:

1. Provide board member contact information as long as the individual approves releasing this information. If not, have an HOA phone number with voicemail and an HOA email address like info@nottacarecondos.com

2. If you have committees, describe each committee’s duties and the names of those that serve

3. Post a calendar that includes board, annual and committee meetings as well as social events and major renovation events (painting, roofing, etc.)

4. Add photos of board members.

5. Provide as much self-help information as possible like newsletters, governing documents, approved budget, reserve study and rules.

6. Update the contact information when there is a change. While organizing and updating this information does take some time, in the long run, it will save time and time is money.

For more innovative homeowner association management strategies, see Regenesis.net.

Published: September 28, 2011

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Richard Thompson owns Regenesis, a management consulting company that specializes in condominium and homeowner associations. He is a nationally recognized expert on HOA management issues. Regenesis publishes The Regenesis Report, a monthly newsletter for HOA boards, developers and managers. To subscribe, go to Regenesis.net. He can be contacted by email at .