The American Residential Warranty Plans Explained

Posted On Tuesday, 20 April 2021 21:04

The American Residential Warranty (ARW) serves its customers in all 50 states. It has various products offered to its clients, including home security systems, electronic protection, and home warranty plans. They have a toll-free number (888) 670-0496 to reach their customer service if you have any inquiries. Homeowners have various plans to choose from depending on their needs.

  • Platinum Premier: it is the most popular in the market and offers a comprehensive coverage plan as it covers systems and seventeen major household appliances. 
  • Platinum: offers coverage of major household appliances and three main home systems. 
  • Kitchen plus: covers the electrical system in the household and the major kitchen equipment.
  • Heating and cooling: it covers the three major home systems.
  • The 4 in 1 Bundle covers the appliances and systems under the Platinum Premier cover, extends the cover to the water and sewerage lines, and adds electronic protection.

ARW costs

The company's average cost falls between forty and sixty US Dollars monthly, and it depends on the chosen plan. The customers also pay an additional fee of thirty-nine US Dollars each time one enrolls in the company without the plan selected considerations.

The most selected plan is the Platinum Premier which costs the customers $59.99, and it is higher than other typical costs of home warranty which range from $30-$60 per month. The payment plans are super flexible, and clients decide on favorable payment schedules yearly, monthly, or quarterly. The service fee costs $55 per visit from the company, and it is the lowest in the industry.  Below are listed average monthly costs in the plans offered by the company.

  • Kitchen plus: $34.99
  • Platinum Premier: $59.99
  • 4-in1 Bundle: $124.99
  • Heating and cooling: $39.99
  • Platinum: $49.99

Coverage of American Residential Warranty

Platinum Premier plan from the company is the most popular among other offered plans, and it provides coverage in various items.

Appliances covered

  • Refrigerator
  • Water heater
  • Humidifier
  • Built-in microwave
  • Dishwasher
  • Rangehood
  • Ceiling fans
  • Garbage disposal
  • Oven/cooktop/range
  • The kitchen exhaust fan

Systems on the cover

  • Ductwork
  • Plumbing systems and associated stoppages
  • Garage door openers
  • Central air conditioning
  • Electrical system
  • Central home heating

The add-in (optional) coverage

  • Pool and spas
  • Ice makers
  • Plumbing waxing seals
  • Air conditioning refrigerant
  • External water lines
  • Secondary systems
  • External sewer lines
  • Secondary appliances
  • Ceiling fans
  • Plumbing internal parts
  • Food spoilage

Exclusions in the American Residential Warranty

The company does not offer coverage plans for already known pre-existing issues, cosmetic problems, or damages that result from the misuse of the items under any cover. The provided warranty plans also do not cover the associated costs of refinishing walls that are torn down to access encased systems or items, such as plumbing systems or ductwork, corrosion/rust, or costs from activities aimed at bringing various items to the required code.

The exclusions are available on the sample contracts in each state, and they are standard for all the contracts in-home warranty.

Coverage Limits in ARW

ARW specifies only the limits of coverage for the optional items, and it ranges from 500-2500 US Dollars per item.

  • Advantage plus- $1,000
  • Plumbing- $500
  • Air conditioning advantage- $500
  • External water system- $2,500
  • External sewer lines- $2,500
  • Well pump system- $1,000
  • Plumbing advantage- $500
  • Food spoilage- $250
  • Deluxe advantage- $500-$1,000

Claims in the ARW

ARW allows their clients to have the option of using the company's approved technicians or use their own trusted contractors, unlike the majority of the home warranty companies that only let customers use their affiliated technicians. The benefit of being part of ARW is that you get to use an approved technician as long as the company pre-screens them. 

Requesting for a needed service from ARW

  1. Claims are submitted by contacting the company through phone or the online platform.
  2. The company then assigns a service provider to the claim by providing the client's contact details.
  3. The customer then calls the service provider to schedule their needed service.
  4. The technician then diagnosis and makes the needed repairs
  5. The customer then pays the service call levy that is $55.

Period of a service recall: the company has a guarantee of work thirty days on needed labor and sixty days on parts. In the vent, the repairs fail within the given period, then ARW sends a technician to do further maintenance without additional charges.

Emergency services: if there is an emergency, the company handles the problem within 24 hours, but under normal circumstances, needed services are handled within 48 hours.

ARW contractors: customers can opt for their trusted technicians or use the highly trained and approved company’s technicians.

In conclusion, ARW offers home warranty plans to their customers to help maintain home systems and appliances at affordable prices, and they are highly reliable.

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