In the Men's Room with Murph

Do you know that men need makeovers as well as women?  Lauren Draffin shares how she helps men with wardrobe and workforce changes to help to update and to accommodate life changes. Corporate vs. entrepreneurial work, retirement, new career, weight loss etc. Lauren also helps men with closet makeovers to help accommodate changes and looking your best!  A Bit About Lauren: Lauren Draffin is a Memphis-based wardrobe stylist. Her services include closet consulting, personal shopping, commercial and editorial direction, styled events from bridal and portraits to TV and custom clothing. LD also specializes in styling large-scale events such as Memphis Fashion Week in addition to wholesale buying, fashion + tech design and retail. She has over 15 years’ experience in the Fashion Industry and has returned to Memphis as a fashion expert and style educator. Lauren’s accomplished work experience gives her clients the tools to execute an effortless and personalized…
Posted On Friday, 22 October 2021 00:00 Written by
Perhaps you have noticed lately, as have I, that at times when a defensive player intercepts a pass, most of the defensive unit on the field gathers together and runs to the end zone for a “photo op.”  Some have defined this as that defensive unit taking great pride in that interception. A fan wrote me recently deriding that this maneuver was just showmanship and unnecessary. Maybe so. The fan went on to ask how to explain to his teenager what pride is and how he should define it.
I responded: Pride is like faith, you can’t touch it, but you can see it if you know what to look for. A simile might be is that it is like carbon monoxide: colorless, odorless, and tasteless. Intoxicating might be an apt word in that pride can be good or bad. The definition of pride starts with a belief…
Posted On Friday, 22 October 2021 00:00 Written by
Effective today, I’ve decided to periodically feature interviews of experts who offer good ideas for you to sell and manage with greater efficiency. As we study and embrace new ideas, they will often impact our Belief System, which in turn will bring growth and create new behaviors for ourselves. These new behaviors will enable us to internalize new habits which will have a positive influence on our results.  
  Our interview today features a man with some dynamic new ideas that will stimulate your thinking about selling and managing others better. His name is Ron Karr, and I have known him for several years. He is a successful speaker and trainer as well as a best-selling author. He is also a past president of the National Speakers Association. Ron is the author of the new book, The Velocity Mindset, which is a great read about how to enjoy greater success…
Posted On Friday, 22 October 2021 00:00 Written by
Sitting in a restaurant the other night I wondered if our food was ever going to come to the table after having waited an unreasonable amount for a server to take our order before remembering to bring water. As a business owner, I know there is an employment challenge right now, and as those in my party complained of the service, all while we sat there parched, we also discussed The Great Resignation.
As a business owner and leader, I don’t want any customers to have this experience with me. Even though I have struggled to survive the past 19 months of pandemic life as a public speaker switching to virtual and back to in-person again, we are still serving the client and keeping The Promise the best we possibly can. As a customer waiting on his food, I can also sit and complain about leadership in the place…
Posted On Wednesday, 20 October 2021 00:00 Written by
In a way, customer service and the principles behind it are timeless. A business builds a product or offers a service, consumers have questions, complaints, or creative suggestions for how said product can be improved upon, and the business receives those responses. The way a customer has the ability to reach out to a business is a Soft Trend – open to influence by exponential digital technology; but the existence of the customer response is a Hard Trend – a future certainty that will always happen. Because exponential digital transformation and the disruptions that occur alongside it are accelerating like never before, many businesses and organizations are utilizing Artificial Intelligence (A.I.), such as ChatBots, to handle the influx of customer service requests.
Humans Are The Customer While A.I. applications are certainly a progressive way to address customer needs, there is a missing competency that I’ve discussed in other industries: the human competency, or the art of customer service.…
Posted On Tuesday, 19 October 2021 00:00 Written by
The 2021 Major League Baseball regular season began on April 1 and ended on Oct. 3. This is the final season of the Cleveland Indians competing with that 106-year-old nickname, a name they have used since 1915. Going into the 2022 season they will be known as the Cleveland Guardians. It’s a new era for Cleveland baseball and we wish them well. Recently I went back through my TunneySide archives and came across what is probably my favorite baseball memory in “A Classic Baseball Story” where I unabashedly share my lifelong loyalty to the New York Yankees. As a kid, I would listen on the radio to the Yankee broadcasts each night before going to bed. This column was so important to me then, and now, that I am going to beg your indulgence as I share it again.  There are some men and sports figures who are just bigger…
Posted On Friday, 15 October 2021 00:00 Written by
With over eighteen years of executive coaching, speaking, research, and professional experience, Kirk’s perspective is simple and unpretentious, and his suggestions are applicable and undiluted. Kirk understands that your work life is more than a commute and a paycheck. You will spend most of your conscious week at work, thinking about work, or driving to work. Therefore Kirk believes in seeing your work life as your life’s work (outside of your home and family). With that in mind, how can you make your life’s work more meaningful, fulfilling, and rewarding? IT Professionals have awarded Kirk with “The Speaker of Highest Merit Award” and organizations tweet him as the “People Whisperer” for his exceptional way of connecting with people individually and collectively wherever he goes. Kirk is known for his ability to share personal life stories, converse with his audience, and offer coaching that builds trust and inspires action. Kirk is currently…
Posted On Thursday, 14 October 2021 00:00 Written by
So long as there are products and services offered by an organization, there will be the existence of a sales force. The basic fundamentals of selling are simple: a customer expresses a desire for something and, in turn, someone sells them a product or service to address that desire. Essentially, sales are how an organization converts a “want” into a “need.” While these fundamentals are timeless, they are rooted in a reactive process. When an organization focuses solely on sales in a reactionary way, they can be quite limiting. So, instead of waiting for a customer to have a need, where a plethora of competitors stack up with their own products or services to fulfill that need, you can actually help a customer discover a need they never knew they had. Pre-Solve A Problem With A Pre-Mortem In most cases, the customer thinks they know all the solutions to their problem, and…
Posted On Tuesday, 12 October 2021 00:00 Written by
Everyone who emails has one. The question is “Are we planning, strategizing, researching and executing effectively?” If we are not, that means our campaign is being implemented with insufficient forethought, as we wing our way through internet (email) communications. The effort deserves better. Many times we are tempted to gain the attention of others by exploiting Facebook, Instagram, LinkedIn and Twitter. While they can be excellent, be aware of the fact that your most valuable marketing asset is YOUR OWN EMAIL LIST! Remember the words of Hubspot’s CEO… “The Currency of the Future is your Database!” Be an enthusiastic student of marketing options, especially what you can do online today. New online strategies continue to emerge broadening our horizons and stretching our thinking. Some suggestions: Try new tactics; Monitor results; Track trends; Stay on the leading edge; Commit to execute; Make it a robust profit center!
You may…
Posted On Friday, 08 October 2021 00:00 Written by
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