You cave to peer pressure and put your name in a contest to ride a bull. Suddenly – you win! What was a joke and dare moments before, you now see your name on the rodeo board, everyone is freaking out with excitement because you were chosen, and the exhilaration quickly turns to dread.
This is what happened to my son, 10-year old Royal Hewlett, the other day at the world-famous Oakley Rodeo.  When I say “riding the bull”, it was actually a young neutered steer who will eventually grow up to be an ox, but that doesn’t make it any less intimidating to get on the bareback of a wild animal with longhorns trying to buck you off. The Hewlett’s are city folk who proudly wear our country cowboy hats, belt buckles and boots whenever we get the chance.  Having grown up spending summers in beautiful Pine Valley, just outside…
Posted On Thursday, 28 July 2022 00:00 Written by
Mindset is absolutely everything in this world we live in, and having a specific mindset in the professional world is a quantifiable asset. How we think on a daily basis determines our professional output, whether we are an entry-level employee, middle manager, or a C-suite business executive. Out of those categories, having a positive mindset about your industry as a business leader is perhaps one of the most critical, as business leaders make integral decisions that trickle down through an organization, directly impacting employees at all levels.
Technological Factors That Impact Your Business Mindset Of course, maintaining a positive and even transformative professional mindset as a business leader is not as simple as motivational videos and literature may make it seem. The world both inside and outside of your industry has a direct impact on your mindset. Common factors that may impact your professional mindset may include organizational culture,…
Posted On Tuesday, 26 July 2022 00:00 Written by
We have talked about the importance of following the data and knowing the facts. We have addressed how those in the mainstream media, social media “gurus”, and those just trying to generate clicks to support their revenue streams, all like to post big scary headlines without much regard for looking at the truth and the facts before they try and spin their fiction. Housing bubble, foreclosure wave, higher rates stopping purchases, first time buyers can’t afford houses, blah, blah, blah! It never seems to stop. Yes, home resales are off about 18% year over year. Fact, the resale volume is right about the same level of home resales prior to the pandemic. In other words, NORMAL!  Foreclosures and short sales are less than 1% of all transactions. So, what happened to the wave of foreclosures that were going to happen due to forbearance? I’ll tell you what happened, they paid…
Posted On Monday, 25 July 2022 00:00 Written by
Title IX is of particular interest to young people because it prohibits institutions that receive federal funding from excluding students from educational and athletic programs based on sex. In sports, this very literally means that whatever boys/men’s teams are in existence in a school there must be an equal opportunity for girls/women.
Title IX of the Civil Rights Act was signed into law on June 23, 1972 – 50 years ago last month by President Richard Nixon. We as a nation have been struggling with its interpretation ever since. In 1972 I was an inner-city high school principal in the middle of that struggle. My concern was finding enough money in our school’s athletic budget to fund sports that the girls weren’t playing but wanted to.  We didn’t have much schoolyard space but did have interest. How to do it? I remember a conversation I had at another school…
Posted On Friday, 22 July 2022 00:00 Written by
In part one, we asked an important question regarding the future of customer service technology: Can machines replace human customer service representatives and processes permanently if they find a way to make them empathetic? While machines, artificially intelligent applications, and other types of customer service software will only accelerate in its ability to better serve customers on all levels, it will disrupt the way things are currently done. This disruptive wave transforms the roles of those in customer service positions at organizations of all kinds, but with an Anticipatory mindset, you as a professional or business executive can get in front of these disruptions.
In a recent episode of my new “Opportunity Hour: Conversations with The Masters,” Shep Hyken shared a few examples: “Now there are companies out there that already have voice recognition technology able to authenticate a customer’s account with nearly 100% accuracy within 10 spoken words…
Posted On Tuesday, 19 July 2022 00:00 Written by
Lots of new information to digest and more on its way. As I have said before, you must keep an eye on what can move the markets. Information can be spun to suit the needs or to create and support a particular position, it can also be used to clarify and counter opinions or interpretations of these facts. Here is what I found interesting and some of the reports and data I want to take note of in the weeks to come. Yesterday the CPI report revealed that inflation is hotter than expected and rose to 9.1%. This will likely lead to the FED raising rates by 75 to 100bps at the July meeting the end of this month. This could go a long way in stabilizing the long-term bond market. The PPI report that comes out this morning, the unemployment data, the labor participation rates will help clarify the…
Posted On Monday, 18 July 2022 00:00 Written by
Conversation with my wife, Tami –  Jason: “Can you give me a ride to the airport tomorrow?  I leave for Nashville at 9 AM to attend my National Speakers Association conference.  I’m really sad to not take the kids.  I’m so grateful for all those years we drove the motorhome cross country to NSA events enjoying them together.” Tami: “Are you saying you already have your flight booked, paid for the hotel and convention?  And why aren’t you taking the 3 oldest children who have gone with you to this event every year since 2015?”
J: “Because it would be financially irresponsible right now, on the heels of the pandemic, and before this looming recession, to spend any more money while things have been coming back with my bookings.  We need to be frugal and careful, as I am getting booked more and more, it’s great but we are still needing…
Posted On Wednesday, 13 July 2022 00:00 Written by
Auto and home insurance bundles, umbrella policies, constant arguments about paying for healthcare (especially during a pandemic), and thousands of streaming and social commercial advertisements pushing different providers as being the best option for the average Joe and Jane.  Yes, we are talking about insurance and its many pros and cons. But what Flo from Progressive, the Geico Gecko, and the ever-popular Jake from State Farm may not be able to tell you is where the insurance industry is heading.  And truth be told, you do not need them to do so — you can use your own Anticipatory mindset to decode the disruptions that will change the insurance industry from this point forward.
As a consumer, this general concept may strike fear into your heart — or, conversely, bring much-needed relief. It is no secret whatsoever that the consumer-facing side of the insurance sector is complicated, no…
Posted On Tuesday, 12 July 2022 00:00 Written by
Many companies and their originators are dealing with the challenges of less loan volume. With refinance business about 20% of the volume it was last year and purchase volume down in many markets as well, there is simply less loan units to take through the process, which leads to the reality than many people are either making less money than they were last year, or they have people, salaries, and overhead that they no longer need or can afford.
We have seen tens of thousands of layoffs, some companies reduce locations, even a few just call it quits and either sell themselves off or just closed completely. None of this is a surprise when you see this type of volume reduction in such a short period of time, and those more heavily weighted on turning refinances have felt the most pain. However, that isn’t the end of the…
Posted On Monday, 11 July 2022 00:00 Written by
It is rare for me to have tears streaming down my face as I read a blog, but that happened to me last week. One of the most wonderful couples and families I have ever known shared the story of a rare “wind event” tearing through their backyard, ripping out hundreds of trees in a hurricane-force moment that left them reeling to figure out what to do with their now apocalyptic landscape destroyed by nature.
Having just moved into their dream home on Lake Michigan, The Kotecki Family have inspired so many through 2 decades, finally able to achieve the great American Dream with their hugely successful company Escape Adulthood, while Jason paints & speaks, Kim runs the business details and homeschools their darling children, and found the perfect home on a property surrounded by trees, a majestic wonderland preserved for their joy. What you’re about to see is…
Posted On Friday, 08 July 2022 00:00 Written by
There is more opportunity now to transform the customer experiences and customer service of your business organization than at any other time in history. We live in a technological world, but more importantly, we also live in a human world. That world is filled with human customers, human employees, and human wants and needs. Human beings are all about relationships and experiences — the emotions and memories derived from these occurrences are what drive us and, largely, what separate us from machines.
I recently asked Shep Hyken — who I would refer to as the ‘Chief Experience and Amazement Officer’ at his company, Shepherd Presentations — to join me on my program, “Opportunity Hour Conversations with The Masters,” on the subject of creating amazing customer service experiences in this digital, transformative world.  For decades, Shep has been helping companies elevate their customer experience and customer service efforts to remarkable levels.…
Posted On Thursday, 07 July 2022 00:00 Written by
The following questions are asked to provoke thought and drive you the reader, into thinking about what the reality is in your market and the correct answer or response to the question! Asking for a friend: “The government says we aren’t in a recession, and they don’t see one coming, is that true?" Technically, the answer is yes & no or not yet. While first quarter GDP numbers were once again revised to the worse, from 1.5% negative growth to 1.6% negative growth for the first quarter of 2022. It is generally accepted that you need two consecutive quarters of negative growth to be in a recession, so the first second quarter report is due on July 28th so stay tuned. In any case, the economy is challenged and that is a concern. Asking for a friend: “I hear there is going to be a housing bubble and I should wait…
Posted On Monday, 04 July 2022 00:00 Written by
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