What does the term “culture” mean? For many, it is possible that they envision the word representing a race, ethnicity, or religion. The reality is that culture is actually much more complex than most realize, especially when it pertains to a business or organization, and what defines culture at a business or organization is how they serve customers and significantly improve the world. In this month’s Opportunity Hour: Conversations with the Masters, I had the privilege to meet with a longtime friend of mine and esteemed colleague Scott McCain. Scott is a customer experience and sales expert who prepares companies and individual contributors to create distinction from the inside out and achieve iconic status—something we want to explore thoroughly in today’s blog. Both Scott McCain and I have a similar goal: help clients create more compelling connections, provide ultimate customer experiences, and stand out personally and professionally in lasting ways. To do this,…
Posted On Tuesday, 31 January 2023 00:00 Written by
When you have suffered an injury caused by someone else, you may be able to obtain compensation through a personal injury claim. Depending on the details of your case, damages could include medical costs, pain and suffering, lost wages, and the cost of future medical treatments. If you have been seriously injured in an accident, it is important to have Rockford personal injury lawyer on your side.  A lawyer can help you deal with the insurance company and make sure that you receive the compensation you deserve. Even if you are not sure whether or not you need a lawyer, it is always a good idea to consult with one. A consultation is usually free, and it will give you a chance to learn more about your rights and options. Identifying the At-Fault Party One of the first steps in gathering evidence for your personal injury case is determining who was at fault…
Posted On Monday, 30 January 2023 13:17 Written by
Posted On Monday, 30 January 2023 00:00 Written by
I said last week I was going to try and share my thoughts on coaching and mentoring. For me, this is the single most overlooked area of our industry, and one that takes some time and effort to get ahead of. Far too many companies and managers just try and find skilled people and throw them into a position and expect things to just work out. While that may happen at some level, you are basically just allowing people to function as they have always functioned, but never really growing in experience and productivity because they continually just repeat what they already know. As the great Greg Frost has said “Being in the mortgage business for eight years doesn’t mean you have eight years’ experience, you likely have just repeated your first year in the business seven times!” I wanted to share my insights here and today we will see…
Posted On Monday, 30 January 2023 00:00 Written by
Pending home sales increased in December for the first time since May 2022 — following six consecutive months of declines — according to the National Association of RealtorsÒ. The Northeast and Midwest recorded month-over-month reductions, while the South and West posted monthly gains. All four U.S. regions saw year-over-year decreases in transactions, with the West experiencing the largest decline at 37.5%.
The Pending Home Sales Index (PHSI)* — a forward-looking indicator of home sales based on contract signings — improved 2.5% to 76.9 in December. Year-over-year, pending transactions dropped by 33.8%. An index of 100 is equal to the level of contract activity in 2001. “This recent low point in home sales activity is likely over,” said NAR Chief Economist Lawrence Yun. “Mortgage rates are the dominant factor driving home sales, and recent declines in rates are clearly helping to stabilize the market.” Pending Home Sales Regional Breakdown…
Posted On Friday, 27 January 2023 07:16 Written by
Have you ever wished you could predict the future—and be right? What would it be like if you could clearly see critical changes in the months and years ahead, and use those glimpses to shape that future instead of just letting it unfold by default?  You can accurately predict enough of the future to make all the difference. In fact, you can hone your ability to trigger a burst of accurate insight about the future and use it to produce a new and radically different way of doing things. Being anticipatory is about looking into the future and transforming it into a new paradigm for solving “impossible” problems, unearthing “invisible” opportunities, and positioning yourself as a leader in your organization and industry.  I have discovered seven principles or “triggers” that accelerate innovation and growth. They are:
#1 Start with Certainty (use Hard Trends to see what’s coming) You can use the power of certainty to…
Posted On Tuesday, 24 January 2023 00:00 Written by
As I approach forty years connected to the mortgage and real estate industry, I have given a great deal of thought about what the last phase of my career will look like. I have really thought deeply about what I know, and the things I have learned, and have concluded that my favorite part of all I have been a part of has been helping others find their path in this industry. So, my future will be committed to what I will call “The Mentoring Mindset”. I will continue to write and record content but will limit my individual originator coaching clients and spend more time with teams, managers, branches, and working with companies to help them develop the “Mentoring Mindset” so the next generation of coaches, trainers, managers, and leaders will be in place to help future producers, top producers and others do a better job building and nurturing…
Posted On Monday, 23 January 2023 00:00 Written by
Existing-home sales retreated for the eleventh consecutive month in December, according to the National Association of Realtors®. Three of the four major U.S. regions recorded month-over-month drops, while sales in the West were unchanged. All regions experienced year-over-year declines. Total existing-home sales,[i] https://www.nar.realtor/existing-home-sales – completed transactions that include single-family homes, townhomes, condominiums and co-ops – decreased 1.5% from November to a seasonally adjusted annual rate of 4.02 million in December. Year-over-year, sales sagged 34.0% (down from 6.09 million in December 2021).
“December was another difficult month for buyers, who continue to face limited inventory and high mortgage rates,” said NAR Chief Economist Lawrence Yun. “However, expect sales to pick up again soon since mortgage rates have markedly declined after peaking late last year.” Total housing inventory[ii] registered at the end of December was 970,000 units, which was down 13.4% from November but up 10.2% from one year ago…
Posted On Friday, 20 January 2023 07:32 Written by
For a business or organization, cost-effective solutions to current and future problems is a primary goal of many internal leaders. Of course, this is not limited to having less scrap as a manufacturing company or offering fewer refunds to dissatisfied customers as a retailer. Much of what cost savings has to do with these days is found in processing power, bandwidth, and storage — the Three Digital Accelerators that I have identified as the cause for accelerated digital disruption since the eighties. Yes, cost savings by way of using an Anticipatory Mindset to get in front of disruption is certainly a prominent factor as a business or organization. However, the other side of the coin here is in understanding how to effectively implement digital disruption to leverage it in low-cost ways. I have previously highlighted in recent blogs the fast-moving nature of artificial intelligence (AI) and machine learning (ML) in nearly all areas of…
Posted On Monday, 16 January 2023 20:14 Written by
Really solid news from my clients reporting from the field that new contracts, pre-approvals, and contacts for information are significantly higher than the last few weeks of 2022. As expected, the new year brought both buyers and sellers back into the market and many are interested in making something happen NOW! While not huge amount of urgency, interest in making it happen, or the commitment to the process appears to be strong. That is always a good sign, and certainly welcome now. Will sellers continue the annual tradition of listing in January? We will have to see, but it appears that there is solid interest by homeowners to trade up, trade down, or relocate. Couple that with a strong first-time home buyer interest and you have the makings of solid activity.  Thanks to those who reached out to me about the call I did with Dave Savage on December 30th.…
Posted On Monday, 16 January 2023 00:00 Written by
Welcome to 2023! I am excited to enter this year with the excitement for our industry that many others are lacking but are searching for. It may just be my experience pointing me to the opportunities that are there for the taking, but I can’t help but feel optimistic about what lies ahead, and you should too! I did a call with Dave Savage of Mortgage Coach last Friday (You can find it on Facebook or the Mortgage Coach YouTube channel) and it was about what four generations of mortgage professionals thought about our business going forward. While I am not so sure that it was four generations since Dave Savage, and Dave Gallegos are less than 10 years younger than I am, but Sosi at 33 is almost young enough to be my grandson, so why not? The point is perspective! As the industry has changed in many regards,…
Posted On Monday, 09 January 2023 00:00 Written by
Buyers received concessions—such as money for repairs and mortgage-rate buydowns—in a record 42% of home sales in the fourth quarter, up from 31% a year earlier Home sellers gave concessions to buyers in 41.9% of home sales in the fourth quarter—the highest share of any three-month period in Redfin’s records, according to a new report from Redfin (redfin.com), the technology-powered real estate brokerage. That’s up from just over 30% in both the previous quarter and the fourth quarter of 2021, and outpaces the prior 40.8% high from the three months ending July 2020, when the housing market nearly ground to a halt due to the onset of the coronavirus pandemic. Redfin’s concessions records date back to July 2020 and are based on data submitted by Redfin buyers’ agents. Concessions have made a comeback as rising mortgage rates, inflation and economic uncertainty have dampened homebuying demand, giving the buyers who remain…
Posted On Friday, 06 January 2023 06:39 Written by
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