Competitive advantage is highly sought after in the professional world. To many, it represents career success, organizational growth, and even that ever-elusive change that CEOs and entrepreneurs look to make in their industries and worldwide.

Debuting groundbreaking products or services that have never before existed is what most business leaders, entrepreneurs, and organizations as a whole tend to focus on; however, the truth is that organizational culture is what provides the biggest competitive advantage in any industry! Company culture cannot be stolen or duplicated by a competitor, but by not prioritizing it, you as a business leader, manager, or executive can drastically stunt the growth of your employees and organization as a whole.

I spoke with a close colleague of mine — Roxanne Emmerich, CEO of The Emmerich Group — for a recent Opportunity Hour about how to properly elevate company culture and in turn, how doing so will rapidly move the profit and growth needles forward in sustainable ways.

Too Much Turnover Is Caused by Disjointed Organizational Culture

Roxanne is a transformation expert, having written a New York Times bestseller titled Thank God It’s Monday! offering guidance on creating workplaces that employees love.

In her research to write this bestseller that has transformed the way several organizations approach elevating workplace culture and growth, Roxanne discovered that many employees believe their performance is top-tier even though their productivity, joy, and desire to stay at their organization have faded. Roxanne refers to it as “rocking their jobs,” but the fundamental problem of workplace culture is that stats such as resignations and turnover do not reflect this positivity.

People change jobs in droves these days, with nearly 47 million leaving their jobs voluntarily in 2021! Resignations often pertain to quitting their bosses and companies, not their jobs or careers. Too often the problem of disjointed workplace culture and resulting turnover falls on the individual, especially younger generations. But as much as I discuss in my Anticipatory Leader System regarding problem skipping and identifying the real problem, this is a misguided assumption.

The real problem here is missing confidence: most employers are not providing it to their employees. Everyone at an organization must know their job purpose, and this lack of confidence-building in employees is caused by everything from not understanding where an employee ties into organizational profit to the fact that an employee doesn’t understand what the organization’s culture even is, let alone how they are a part of it.

Coasting Downhill: Employees Want to Learn, So Teach Them!

Unfortunately, when it comes to educating employees on new processes or new ways to work in their department, static, one-way, and general pedestrian training programs are implemented as a sort of bandage to jump-start organizational culture. For instance, Roxanne Emmerich and I have observed with certain clients that they instill sales training that doesn’t create sales, service training that doesn’t improve business services, and so forth.

The issue is actually quite obvious: Nobody and no program is teaching people how to be in the workplace, and furthermore, there is nothing that ties it all together and builds it as a franchise system. This leaves employees feeling bored, coasting through each day in mediocrity, and leaving a negative impact within the organization that affects the growth needle. Essentially, they are coasting downhill, but there is a base to every hill, and every single employee will eventually reach it.

As a manager, leader, or C-suite executive, put yourself in your employees’ shoes. Ask the question they likely ask themselves: Have I been coasting or am I learning new things all the time? When you learn new things, you are excited! This is the result of knowing there is still room to grow. A career is a forward-moving process, and as I state frequently, we spend our entire lives in the future. Coasting toward a finish line seems finite and takes away incentive.

There Are Better Ways to Educate and Sustain Employees

Passively receiving the future in agile ways causes a lot of uncertainty, both companywide and in the hearts of each individual employee. Employees who believe their company is floundering will seek more fulfilling work situations, even if they are doing the same work elsewhere.

Actively shaping the future builds a solid organizational culture that reassures employees of a lot of things. Employees prefer to work for an organization that takes away a lot of the “what ifs” that plague their minds — What if I lose my job? What if sales stagnate? What if new software replaces my role? It is vital that you teach employees how to be Anticipatory, as it puts them in charge of actively shaping their futures and the future of the organization — all by pre-solving problems and finding solutions.

But what Roxanne Emmerich has found both through my Anticipatory Organization Model and by working with clients is that you must help employees feel progress every day. Instant gratification is prominent in every aspect of life, but that does not mean you should give an employee a pile of information all in one sitting. Incremental learning through practical instruction that is applied right away is how to foster growth.

Leading employees to be more transformative in their thinking and exponential in working with disruptive digital technology and engaging them in being part of the bigger picture, is like caring for a garden — it grows and is harvested over time. To boot, you now have a united Futureview® where employees and leaders alike see that anything is possible.

This strategy will only work for those markets with homes with prices in the seven figures or so. I know this excludes most of the business we all tend to see, but it is part of establishing yourself as a local professional with market awareness. 

Remember how just about every originator in the country was posting about how their new conforming loan limit was now going to $715,000? I sure do. In fact, it was the exact type of email and social media post I tell my clients NOT to be posting on social media or email blasting because it can make you look like every other originator in the country, if not downright stupid!

What do I mean by this? Simply put, when everybody is posting something that they are representing as “special”, and people see dozens of other posts referring to the same thing, they realize there is nothing special about whatever it is you are posting, and they tend to ignore you. Think Chicken Little! At first, they notice, then they ignore you. You never want people to ignore you!

Now to my bigger point, the higher conforming loan limit is costing your clients money! Yes, the new higher limit doesn’t really benefit your customer. Why? Because the rate on Jumbo loans right now is significantly lower than on conforming loan limits.

Let’s do a little mortgage rate arbitrage. You can plug in your own rates off your own rate sheet and I am aware that all prices may vary from investor to investor, but I just went to the internet to a generic calculator and allowed it to select the “average rate for that specific loan amount. What I found was very interesting. The monthly P&I payment on a $700,000 loan @ 7.5% on a 30-year fixed was $4,895. The payment on a $815,000 jumbo loan @ 5.9% was $4,834 for the same 30-year fixed rate loan. That is like getting $115,000 for $61 a month LESS.

Imagine the conversations you could have with accounts and financial planners, or even those agents working the higher end properties in your market? What if you ran your own numbers to see what you could deliver and the conversations you could be having? Might just be a point of differentiation that sets you above the others!

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