Art McNally, a longtime National Football League official, has been nominated for induction into the Pro Football Hall of Fame’s Class of 2022. This is the first time an NFL official’s nomination has been moved forward for final consideration — save for Shorty Ray, the NFL supervisor who was inducted in 1966 but was never an on-field NFL official. Ray helped organize NFL rules in the 1950s era. The Pro Football Hall of Fame has welcomed NFL players, coaches, and contributors for induction. McNally has been a friend for 61 years. He was selected as an NFL official in 1959 and I was fortunate to follow in 1960. McNally was first assigned to be a field judge (now called back judge) and then promoted to the position of Referee — a position he held for eight years. Following that he was selected to be the supervisor of NFL officials (now called…
Posted On Friday, 24 September 2021 00:00 Written by
For many consumers, the concept of “customer service” is frustrating to the point of humor. Even with the many advancements in digital technology today, consumers still experience lackluster resolution to often simple problems. They find themselves upset because whenever they have an issue, the in-person employee doesn’t know how to help them or they “never get to talk to a real person” when automated responses do not answer their question. Customer service shouldn’t be this way! The solution is an Anticipatory mindset that starts with a foundational understanding that exponential digital change will only increase, and consumers’ wants and needs will transform as well. This mindset shift will greatly improve your customer service practices and your online customer service functionality, and it will result in greater customer satisfaction, trust, and loyalty. Identify the Real Problem First        When faced with an obstacle of any kind, most individuals will find themselves hung up on the wrong…
Posted On Tuesday, 21 September 2021 00:00 Written by
With about ten weeks to go in the “Production Year”, (loans that will close and pay you before 2022 arrives), I like to throw out a challenge. What can we do, just one simple thing we aren’t doing now, that will generate an extra $25,000 in commissions we can donate to local charities or to families in need in your area?  We have had solid, if not record-breaking years the past few years, and we should give back, if for nothing more than the fact that you can. At least everyone that makes a commitment to do it can! So here is the challenge. Send me an email, This email address is being protected from spambots. You need JavaScript enabled to view it. and let me know “Challenge Accepted” and what you are going to do, and where you want to target your donation. If you commit to doing the work, I will commit to helping you succeed! I will provide you with an initial coaching…
Posted On Monday, 20 September 2021 00:00 Written by
One of the great self-help authors, Napoleon Hill, wrote the book Think and Grow Rich in which he offered a scenario where the Chicago Tribune published an editorial calling Henry Ford "an ignorant pacifist.” Mr. Ford subsequently sued the paper for libeling him, and when the suit was tried in the Courts, the attorneys for the paper placed Ford on the witness stand, to show his ignorance. After the drudgery of long, detailed questioning Hill says this… “Finally, Mr. Ford became tired of this line of questioning, and in reply to a particularly offensive question, he leaned over, pointed his finger at the lawyer who had asked the question, and said, ‘If I should really WANT to answer the foolish question you have just asked, or any of the other questions you have been asking me, let me remind you that I have a row of electric pushbuttons on my desk, and by pushing…
Posted On Friday, 17 September 2021 00:00 Written by
For several weeks now our local newspapers have run an ad “Officials Needed!” What they are asking for is able-bodied men and women to sign-up to officiate high school sports. There just aren’t enough to cover all the games to be played. With schools starting it brings about “Friday Night Lights” with the kids excited to be in the stadiums to watch their favorite team. However, most states are having to move their usual Friday games to Thursdays and some to Saturdays. It’s been the plan that colleges would allow Fridays to high schools and schedule theirs on Saturdays. That’s being invaded. All states are now reporting this dilemma. The state of Wisconsin, which is typical of many states, is reporting a 39% drop in the number of officials in the last two years. This is a far cry when I began officiating, of course, that was many years ago.…
Posted On Friday, 17 September 2021 00:00 Written by
I want to introduce you to Kate. Kate was just about the sweetest person you could meet. Hard working sales agent, often working long hours and barely making ends meet.  There were serious reasons for her lack of profitability…  First there were the personal issues:  Kate was nice, so nice, she let everyone take advantage of her. Her sister-in-law lived in the basement of the home she shared with her husband. He worked, but hours completely opposite of hers. They rarely connected.  Her small house was also home for her son, his girlfriend, his dog and soon-to-be-born baby. Her son didn’t have a job at the time we worked together, and neither did his girlfriend. They spent their days enjoying video games and watching television while Kate was out making sales.  Kate often missed dinner due to working long hours. I know this because when we would be in our online…
Posted On Wednesday, 15 September 2021 00:00 Written by
I challenge you to read this paragraph and then close your eyes and focus. Think about the future. What does it look like to you? How do you think humankind operates 20, 30, or 40 years from now? Are we even more digitally connected than we already are? What behaviors or actions are commonplace now that might be nonexistent then? Now, open your eyes. Guess what? You’re in the future now; it’s what we all spend the rest of our lives in. That moment prior to you reading the previous paragraph has passed, and we are all one step closer to those potential visuals you painted in your mind. Time passing is a Hard Trend, or future certainty that is constantly occurring, and no matter how you savor the present, you know that in some way you always plan for what comes next. So then professionally, to those who try to protect and defend the status quo…
Posted On Tuesday, 14 September 2021 00:00 Written by
“The first step in getting what you want from life is deciding what you want.” Ben Stein  Your mortgage is usually the biggest debt you have. It is usually the one debt you keep the longest too.   Getting the right terms on your mortgage will impact your financial struggles and successes through life.   Imagine  Describe what you want in your home.  What are the amenities in the house that are a necessity? Describe the surrounding area where you want to live. Do you want to be in the city, the suburbs, or out in the country?    How long do you plan to keep the home and the mortgage? What other activities will be a part of your lifestyle?  Will your home be located near those events and activities? What other financial events do you expect over the next five years?
Assess How much can you comfortably afford…
Posted On Monday, 13 September 2021 00:00 Written by
I often get asked, “How long does it take to be successful in this business?” The next most common question is “How many hours do I have to work to be successful?” Both questions are the opening to a discussion that is different for almost everyone who asks it. The first question leads to my return question, “How do you define success?” Success is different for everyone. It means different things to different people. To me, you must have a target to aim for and measure against. While time frame is important, does it really matter how long it takes as long as you get there? It also matters that once you reach what you consider to be successful, that you can stay there! Longevity matters! But to be specific, I have always maintained that a successful originator be able to average 8 to 10 units per month consistently year…
Posted On Monday, 13 September 2021 00:00 Written by
I have always interpreted Labor Day to mean we take time to celebrate those who labor i.e., “physical or mental effort.” I would hope that includes all of us. We should all possess either or both of those traits. As Socrates said, “An unexamined life is not worth living.” Then, how is it that we find some who seemingly have lost their way? My goal in life as a coach/teacher/principal/superintendent has been to help, educationally and emotionally, those whose paths crossed mine and may need my help in finding a way to improve their lives. For 31 years it was my privilege to work for the National Football League. While my role was to officiate NFL games keeping the play on the field honest and fair, I have watched many players fall by the wayside either during their life on the field or after they retired. I have been disheartened with those…
Posted On Friday, 10 September 2021 00:00 Written by
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