Today's Headlines - Realty Times
Posted On Sunday, 30 May 2021 00:00 Written by
Posted On Sunday, 30 May 2021 00:00 Written by
Posted On Sunday, 30 May 2021 00:00 Written by
I have been learning lately that the knowledge mass of the human race is doubling approximately every three years. Estimates are that by 2030, the knowledge mass will be doubling every 35 days!  An elderly fellow in a recent audience said “Man, I’m sure glad I’ll be dead then!” It is indeed a formidable consideration for the future.
Today we have so many disrupters, changes, technological advances, and daily brain inputs that it's become a challenge to process it all. What have you been studying and learning lately? Have you given in-depth thought to what you need to be learning? Here is a 6-step process that will serve useful in helping you target your learning goals and objectives for maximum progress…

1. First, do a “Current Assessment” of strengths, weaknesses, opportunities, and threats that exist in your chosen career path. Dr. Peter Drucker used to say “To make measurable progress you have to know where you are starting from."

2. Consider (or set) your goals for the next five years and ask yourself what you need to learn to advance yourself. Consider what the person you want to become is learning now!  This will help you target your learning goals so that you can stay on track for positive outcomes. You may want to ask your boss which topics you need to advance your learning on. They will be impressed with your focus on self-improvement.

3. Start making a list of books, periodicals, industry magazines, etc. you need to be reading and get started on them. You may want to keep a journal of what you have read with a listing of the “Key Takeaways” you gain. Another recommended activity is to think about what unproductive habits you have that you could replace with more learning time.

4. Develop some solid new habits that will help you achieve your new learning goals. Behavior change can be tough, but it is the only way to ramp up the knowledge we need to prosper in the coming times.

5. Consider other areas of education you might pursue. Have you thought about going back to school, or taking select courses that will help you become the person you want to be? Online courses are readily available on just about any topic you want to pursue.

6. Take action. Write down your new goals, stick to your plan, and make some great strides in what you learn. The depth of our knowledge becomes apparent to those around us, and we start to get blind-sided with new opportunities for career growth. I love it when that happens! 

The late Charlie “Tremendous” Jones would greet people not by saying “How are you?”, but by saying something like “What have you been learning?” or “What are you becoming these days?” It would inevitably make you stop and think!
One of my favorite stories on this front was regarding the great friendship that Henry Ford and Thomas Edison enjoyed. On occasion, they would go to their Florida homes in Ft. Myers (they were next door to each other). After not seeing each other for a few months they would agree to meet on their dock early in the morning to visit. Thomas would say to Henry “Hello Henry, what has become clear to you since we were last together?” That’s lofty thinking at its best. I can only imagine the things they talked about.
There is no standing still in the arena of competition. Ultimately, one is either progressing or regressing, and there is no status quo. If someone thinks they are "holding their own," they are really regressing because of the knowledge mass expansion referred to earlier. The competitor who is hungry for knowledge will, over time, outperform those who labor under the assumption of holding their own.

As you learn new things, you can convert them into new skill sets that will help you do what you do better or with greater efficiency. Concerning your current learning process, who are you becoming? What could you become if you knew more? Can you glean some positive actions from this newsletter to expedite your trip to the next level?  Good luck!

Posted On Friday, 28 May 2021 00:00 Written by

You could hear Jimmy Duggan, played by Tom Hanks the manager of the Racine Belles, the All-American Girls Professional Softball T*E*A*M (AAGPBL) as he yelled at Evelyn when she threw to the wrong base that cost the Belles that game. “Are you crying?” Duggan repeated. Then he followed with “There’s no crying in baseball!” I disagree!

Wouldn’t you think that there was a tear or two in Mickey Mantle’s eyes as he circled the bases after hitting #536 in his last home game against Red Sox pitcher Jim Lonborg on September 20, 1968 – one month shy of his 37th birthday. Or how about on October 8, 1956, when Don Larsen pitched that perfect game retiring all 27 batters in that World Series game? Larsen said afterward, “When it was over, I was so happy. I felt like crying.” My guess is he did!

This brings me to 24-year-old Tom Burns who won his first major PGA Championship at Innisbrook in Palm Beach, Florida earlier this month in the Valspar Championship. What’s unusual about Burns’s victory is that this was his first time being atop the leader board after 72 – that’s right – 72 PGA tournaments! As his wife and parents poured onto the 18th green, Burns was seen wiping away a face full of tears. A championship after 18 tries! Wouldn’t you? That victory was worth $1,242,000 or about ½ million more than second-place finisher Keegan Bradley, who, incidentally, helped Burns’ victory by double-bogeying number 12 in that final round.

Two weeks later at the Byron Nelson Classic in McKinney, Texas, Burns was the leader all three rounds but shot a 70 on the final round losing out to K.H. Lee who won his first PGA event.

Tears-in-your-eyes can take many forms. It happens in victory and in defeat. I remember holding a towel to cover my face sitting on the bench as our chance at a high school basketball championship faded away. Sports are played with passion which builds emotion that is sometimes unable to control. To those in defeat or victory, tears become a release.

Tears in victory are easy to understand. When you work so long and so diligently for something and then it happens– well, you have every right to release those emotions. You deserve that.

However, don’t forget your opponents! They have the right to release their emotions as well. “Be humble in victory and gracious in defeat,” said Christopher Earle. By doing so you will display a strength of character and a level of honor.

Will you show strength and honor in your victories or defeats during your sporting life?

Posted On Friday, 28 May 2021 00:00 Written by

Editor's Note from Terri Murphy: 

Could not be happier to learn the news that  Susan Yannaccone has been named CEO and President of the Realogy Franchise Group and the first female in that position!

Congratulations from all of us from your friends at the Women’s Wisdom Network, RealtyTimes and Women in Real Estate!

SueYannacconeWith nearly two decades of leadership experience in franchise management and real estate brokerage operations, Sue Yannaccone assumed the role of Regional Executive Vice President of the Eastern Seaboard and Midwest regions of Realogy’s Coldwell Banker company-owned offices in March 2018.

Yannaccone oversees the sales operations of 239 Coldwell Banker offices in New Jersey, Long Island, Baltimore, Washington, D.C., Central Pennsylvania, Philadelphia, Ohio, Chicago, St. Louis and Minnesota.

In addition to being a mentor and advocate for women in the real estate industry, Yannaccone has been a key driver in Coldwell Banker’s recent brand re-invention in how the brokerage serves agents and in launching many enhanced agent services and programs.

Sue previously served as President & CEO of ERA Franchise Systems after joining ERA as its Chief Operating Officer in 2015. Prior to joining ERA Real Estate, Yannaccone served as SVP of network services for HSF Affiliates and was responsible for all affiliate-facing servicing for the real estate brokerage networks Berkshire Hathaway HomeServices, Prudential Real Estate and Real Living Real Estate. 

Sue has been named to the

• Swanepoel 200, an annual ranking of the most powerful people in real estate for several years running.
• In 2016, she was named a Female Executive of the Year by the Stevie Awards for Women in Business and recognized as a “Woman Worth Watching” by the Profiles in Diversity Journal. Yannaccone was named a HousingWire “Woman of Influence” in 2015. 

Posted On Thursday, 27 May 2021 00:00 Written by
Posted On Thursday, 27 May 2021 00:00 Written by

IMG 3577 1For nearly three decades, Rick’s led more than 1,000 classes and workshops guiding real estate companies and teams to superior agent attraction, agent recruiting, agent retention, and systems surrounding all 3 throughout the U.S. and Canada. He is also a Master Coach with Workman Success Systems. Most of Rick’s coaching clients are top producing Teams, and in most cases, they also own real estate offices or franchises. He’s produced a daily inspirational video blog and presented keynote addresses to thousands of professionals from all industries and walks of life.

Rick Geha began his real estate career at age of 22 while finishing a degree in Biology at Cal State Hayward and working in his family’s restaurant.

By 1987, he had jumped in full-time and soon became the #1 agent at a local agency named Good Real Estate.

By 1993, his passion quickly evolved to influence and leadership earning Rick a leadership position with Contempo Realty.

By 1997, he had grown his team to include about 50 agents while still remaining a top producer, himself.

That same year, the chain was bought by Cendant and, just two years later, Rick’s office was named the #2 Century 21 Office in the World for sales volume (from among 7,500 offices worldwide). That achievement was repeated again in 2000.

In 2001, Rick’s saw an opportunity to expand his influence and the difference he was making with agents that led him to join Keller Williams Realty. He continued to produce superior team results while building a successful career as a speaker, trainer and coach.

Rick left KW in 2015 to pursue speaking and coaching at the highest level. While he still sells real estate with his team “The Rick Geha Real Estate Team” in Northern CA.

He is most proud of his speaking company” The Freedom Pathfinder ” and his affiliation with Workman Success Systems.

Posted On Wednesday, 26 May 2021 00:00 Written by
Posted On Wednesday, 26 May 2021 00:00 Written by
Posted On Wednesday, 26 May 2021 00:00 Written by
Posted On Tuesday, 25 May 2021 00:00 Written by
Posted On Tuesday, 25 May 2021 00:00 Written by

“New isn’t always better” many say; however, when it comes to digital technology, that may not be the wisest advice to pass along professionally.

Yet despite warnings, many continue to protect and defend the status quo of systems and processes long outdated for the sake of comfort and cost savings. “It is what we’re used to,” comes the reply, or “The software moved to a subscription model; why pay every month when the old version is just fine?”

We live in a world of exponential technological change, where new developments in software or systems aren’t always just for the sake of something new. From cybercriminals getting smarter to computers and devices operating faster than ever, the cost of using outdated technology will eventually far exceed the amount you’re saving in avoiding an upgrade.

Old Systems Can Be Dangerously Costly

At one point or another, every organization’s knee jerk response to the need to implement an entirely new technology or software is to avoid it, especially one that directly relates to the product or service they offer.

However, putting off that technology upgrade can cost your organization far more than money. Let’s take a look at two completely different examples of legacy technology negatively impacting organizations in ways never thought possible.

Creative Differences

A large-scale printing company I worked with recently is in the business of graphic design, so its go-to software is Adobe Illustrator and, moreover, the Creative Suite. One of the owners, being very conscientious of their bottom line, decided to pass on upgrading to the Adobe Creative Cloud, a cloud-based subscription system that takes care of keeping all design programs updated for the customer without said customer having to go buy the new version each year.

Unfortunately, as Adobe implemented new tools and features in their Creative Cloud software, this large-scale printing business started to struggle to open files sent in by clients, and eventually, Adobe actually discontinued the company’s ability to use the legacy software! Its employees came to work and literally couldn’t do work, which resulted in a loss of clientele as they scrambled to sign up for a corporate Adobe account and install the software on all employee computers.

Government Systems

Even more recently, an article was published that highlighted the fact that government agency systems were actually turning 50 years old! The very government that oversees everything in our free nation is using legacy software, and in the past has actually spent nearly $35 billion to maintain these legacy systems.

If this makes you cringe, it should! But cost aside, a government of any kind trying desperately to protect and defend the status quo of their legacy technology has far more costly risks to it than just a wasted budget in the billions, if you can believe it. These issues include, but are certainly not limited to:

• Data breaches. Legacy technology is extremely susceptible to cybercrime, and as machines get smarter, so do cybercriminals. Not only is vendor support usually completely nonexistent, legacy technology has no improvements to its security measures, and its operating system has gaps that newer technology has fixed, which furthers security risks.
• Compliance issues. Much like the healthcare industry and HIPAA compliance, government agencies must remain compliant in their operating procedures. This certainly includes operating systems of software, especially as it has to do with the sensitive data of every American citizen. Several legacy systems either lack compliance or, worse, are completely non-compliant and open to data breaches.
• Unreliable systems. Many organizations believe that legacy systems still “work.” However, what “works” will eventually misfire, and when it does, it will render certain workflows completely useless.

Legacy Technology and Legacy Thinking

While there is inherent danger in clinging to legacy technology and outdated software, there is actually a direct correlation between legacy technology and legacy thinking.

Legacy thinking goes far beyond just clinging to outdated software and computers from a decade ago. The practice of legacy thinking is rooted heavily in protecting and defending the status quo; a solely agile mindset that is proficient in putting out fires caused by disruption rather than getting in front of it using anticipation.

What I teach in my Anticipatory Organization® Model is to implement my Hard Trend Methodology, where you separate the future certainty of Hard Trends from the future possibility of Soft Trends and use them to become the disruptor of your industry rather than the disrupted.

New technology systems that replace the legacy technology many organizations are so accustomed to is a Hard Trend; it will happen and is happening every day, even more so now with subscription-based software like the Adobe Creative Suite. Moving beyond legacy thinking that takes comfort in complacency is implementing an anticipatory mindset.

Learn to Say “Yes” Instead of “No”

Saying “no” to updating legacy technology or systems can easily be justified due to the possibility that an upgrade can be costly, take time and even run the risk of failing, putting your daily business operation behind.

However, as digital exponential change increases, especially after COVID-19 forced so many of us to change in many ways, having an anticipatory mindset is the best way to move forward and say “yes” to improving your systems and mindsets, moving beyond legacy technology.

Change is the only constant, so understanding what Hard Trends are shaping the world around you using anticipation to change with the times is how you and your organization can move beyond legacy technology, legacy thinking and costly disruptions.

Posted On Tuesday, 25 May 2021 00:00 Written by

Almost every buyer in today’s market has faced the challenge of the seller’s market. Homes selling the moment (or even before) they are listed, homes with multiple offers, and of course, the dreaded multiple offers, sold over asking with appraisal and inspection waivers! Just to name a few! 

Never before has it been so important to set the proper expectations with your buyers and arm them, and their buyer’s agents” with all the strategies at their disposal to make the odds move in their favor. This also includes defining for each buyer all the things they can be doing every day to improve as buyers.

We have talked a great deal about this before, but we are seeing solid results from people who are on the ground and getting deals done because they used one or more of these strategies:

• The quality of the offer is stronger because of the fully documented preapproval.
• The speed at which we can close can make our offer stand out over others.
• Working to bank as much money as we can to make stronger offers. Additional part-time work is available in most of the country.
• Using stimulus money, tax refunds, gifts, retirement funds, and even selling off other items to improve cash position.
• Considering paying off outside debt to improve scores or increase purchasing power.
• Lowering the down payment to free up cash so if the house doesn’t appraise, cash is available if the buyer chooses to do so. Even if that means accepting PMI to make it work.
• Increasing down payment to improve loan program and/or to lower borrowing costs.
• Getting really clear about the child tax credit that starts July 15th 2021 for most families with small children. Up to a $300 payment each month per child from July through December could really help the situation during the looking process, or for those who begin the search soon.

There are many challenges in today’s housing market for buyers. However, everyday people are getting offers accepted and families are winning the home of their dreams! The key for us in helping our clients and referral partners is to be certain we are helping our buyers buy better, by having all the tools and strategies at hand to help them win the deal!

Questions or comments: This email address is being protected from spambots. You need JavaScript enabled to view it.

Posted On Monday, 24 May 2021 00:00 Written by
Posted On Monday, 24 May 2021 00:00 Written by
Posted On Monday, 24 May 2021 00:00 Written by
Posted On Sunday, 23 May 2021 00:00 Written by
Posted On Sunday, 23 May 2021 00:00 Written by

In today’s world of dealing with unproductive Internet leads, it is time to cultivate the tried and true methods of yesteryear, the referral. A referral is often a warm lead from a trusted source. But have you ever sent a referral to another broker, and then never heard from that broker again? Join the club. 

What is your conversion rate on getting or giving referrals?  With over 2500 referrals given each day in the US between agents, you may want to focus on building a stream of income from this underserved resource. But when you are actively giving or receiving referrals, keeping track of status might be a challenge.  

The communication of status and updates might be consistent or ,all too often, you never hear what the status is. Did the client have a good experience? Did the referral result in a sale?  With the success or failure of the transaction, would you ever refer to that agent again?

Statistics tell us that people are moving to many different areas, and when they are referred to a professional by another professional, confidence levels raise to a more comfortable level.

However once referred, the referring agent is often not compensated with future referrals.  Losing the contact, or infrequency of prospects wanting to buy or sell in a given area, can block getting a steady stream of future referrals going forward.

Want more referrals?  Here are a few tips to increase the flow of referral income to your bottom line:

1. Have a referral marketing plan in place to intentionally solicit and offer referral reciprocity.  Include in your current marketing messages an offer of specific relocation resources to target groups of prospects that may be in a position to give you referrals.  Tailor your messaging to engage other real estate professionals in neighboring states that you are a resource for anyone coming to your destination area. Follow up with your sphere of influence and update them on migration trends for second home destinations.  Poll your past clients with a non-solicitive checkup/check-in and remind them that you can leverage your services all over the country through your network to help their friends and family. 

2. If you are located in an area with close proximity to other states,  consider contacting top producing agents and companies of your offer to help their agents and their prospects that might be coming your way. Be consistent with updating this group with recent changes in your area that may be a new asset to those considering moving to your area.

3. Check out a new referral platform that organizes the referral process.  Created by a practicing agent from Nevada, Todd Miller saw the need for a more systematized process for giving and getting referrals. He and his partner, Oana Sterlacci, developed  (Note: Not .com-

This system acts as a referral coordinator for any real estate agent client referral and rewards those agents using the platform to more referrals acquired from inbound resources.

They addressed the fragmentation of the referral process by streamlining the online platform that shares real clients, not just a “lead”.  With no monthly fee, includes other strategic partners for referrals like lenders, to promote their services. With their position as a directory, agents who want to increase referral business may want to consider a platform that supports the referral process.

For more information about,visit their website and click here for our video interview with this dynamic team.

Posted On Friday, 21 May 2021 00:00 Written by

Last Friday, May 14th was the 23rd anniversary of Francis Albert Sinatra’s passing. He was 83. It will always be significant to me since it was in May 1985 that I met him. Going back, I was a teenager when he first came on the music scene in the 1940s. His popularity as a teen-idol was phenomenal. Perhaps the G.O.A.T. of singers!

Anyway, in May 1985, I was speaking for Budget Rent a Car at the Dunes Hotel in Las Vegas before it became the Bellagio. I noticed that Frank Sinatra was performing at Caesars Palace that evening.  I called Herb Alpert (TJB) for whom I had worked in the early 1970s to see if he might have a connection to get me a ticket for the Sinatra show. I told him I didn’t want a comp.

He called later with good news. So, after my Budget speech, I walked to Caesars. I picked up my seating ticket at Will Call noticing there was “no charge.” How nice of Herb! I was ushered down to the front of the stage and sat 3 seats from where Sinatra would be standing. I had brought with me my 2-cassette album (“Here’s to the Winners”) that I used to close my presentations with his version of “Winners.” The subject of many of my talks being about “striving” to win.

He did 1:15 hours on stage and was sensational! I gave my album to the back-stage guard. I didn’t want to leave, so, I stayed in the showroom until Mr. Sinatra exited — with my album. As I walked into Caesars casino, I heard. “Jim Tunney – white courtesy phone – you have a call.” A call? No one knows I’m at Caesars! I picked up the phone and a voice said, “Jim, it’s Artie! Stay right there, I’m coming to meet you.” A moment later this little guy – Artie – jumps into my arms with my album in his hand. He says, “I haven’t seen you since I left Green Bay.”

It turns out Artie used to work for Vince Lombardi, head coach of the Green Bay Packers and I hadn’t seen him in years.  I said, “What are you doing here?” He said he now works for Sinatra and follows with “He wants to meet you.” I said no way! Artie said, “Yes he does, come with me.” Artie takes me over to where Sinatra and several (many) of his party were sitting. As we approached, Sinatra stands up and said: “ Mr. Tunney, it’s a pleasure to meet you.”

We shook hands, but I replied, “Mr. Sinatra, you got this backward. It’s my pleasure to meet you.” We talked for about 10-minutes (seemed like 10-seconds) about NFL football as well as he wanted to know about what I did off the field. Artie told me later, Sinatra and they would always watch Monday Night Football on ABC (MNF). Artie said, “He (Frank) would always ask, ‘Is Tunney working tonight?). I had no idea!

Sinatra later invited me to play in Barbara’s (Sinatra) Eisenhower Hospital Charity Golf Tournament in Palm Springs. I played there on three occasions.

As I walked back to the Dunes, I kept humming, “Fly me to the moon, let me play among the stars…” It was a glorious evening. What an honor!

Will you share a time you had with someone you admired from afar?

Posted On Friday, 21 May 2021 00:00 Written by

Jay Niblick JPEGJay Niblick is the founder and CEO of Innermetrix Inc, an international consulting firm with offices on five continents specializing in providing full service consulting solutions to professional business consultants and coaches. He is also co-founder and Chief Science Advisor to the online coaching company InnerTalent.

As one of the world's leading authorities on the application of Formal Axiology in a business environment, Jay is ideally suited to help you understand your own Genius and how to maximize it.

He holds multiple technology patents and copyrights on psychometric instruments and methodologies relating to identifying and maximizing human talent, and is the author of the Attribute Index Profile (300,000 copies sold worldwide). He has been a paid keynote speaker and lecturer throughout North America, Europe, the United Kingdom, Asia, Australia and South Africa in the areas of strategic management, peak performance, executive coaching, leadership development and organizational development.

Jay also sits on the Board of Directors at the Robert S. Hartman Institute (a scholarly project at the University of Tennessee in the United States dedicated to the study of human nature, value and decision-making).

Posted On Friday, 21 May 2021 00:00 Written by
Posted On Thursday, 20 May 2021 00:00 Written by
Posted On Thursday, 20 May 2021 00:00 Written by

Todd MillerOanaTodd is the owner and broker of Nevada Realty Solutions, with his partner Oana Sterlacci.  In 2009 Todd and Oana sold over 1,100 houses and were the #1 team in the nation as reported by the Wall Street Journal.  Todd lists properties for banks, and regular sellers, including short sales.  Todd also works with investor buyers and regular home buyer with his team of highly talented agents.

Posted On Thursday, 20 May 2021 00:00 Written by

A bit about Tami: 

Tami Bonnell Headshot

EXIT Realty Corp International’s CEO TAMI BONNELL is an internationally renowned leader in the real estate industry and was instrumental in building three major brands. Among her many achievements, she was recognized by Real Estate trend watcher, Stephan Swanepoel, three years consecutively as one of the 200 most Powerful and influential   people in residential real estate, among the top 20 corporate executives and among the top 10 women leaders.

 Ms. Bonnell has been a featured speaker at the NATIONAL ASSOCIATION OF REALTOR’S® convention to the Top 500 power brokers, The National Women’s Council REALTORS®, Inman News Connect Conference and the RIS Media’s Leadership Conference.  

She was named to the National Association of Women in Housing & Real Estate Ecosystem ( NAWRB) Diversity & Inclusion Leadership Council (NDLIC).

Ms. Bonnell was honored by STEM connector as one of it’s 100 Corporate Women Leaders in STEM (science, technology, engineering and math).

Ms. Bonnell is a 30 plus year veteran of the real estate industry and joined EXIT Realty in 1999. She was appointed Chief Executive Officer in 2012.

She is a wife, mother of three and grandmother of three. In her spare time she is a martial artist, coach and referee.

Posted On Wednesday, 19 May 2021 00:00 Written by
Posted On Wednesday, 19 May 2021 00:00 Written by

Even as I write this article, jobs in industries ranging from entertainment and media to manufacturing and medicine are being transformed by artificial intelligence (AI) and its many iterations. Many people don’t even know they are already in a competition with AI and that several facets of their job are already being accomplished by a digital application or intelligent machine. Workers will not be able to outpace these machines simply by working longer hours or moving faster on the assembly line.

The Science and Art of Every Profession

There is a science and an art to every professionIn school, we learn the science side of our profession. When we graduate, we begin to learn the art side of our profession.

It’s likely that when you see the word “art,” you are used to applying it to business and careers in moviemaking, designing, engineering, marketing and mass media, to name a few. However, there is an art side to everything, encompassing competencies that many refer to as the “soft skills.”

For example, cardiothoracic surgeons spend nearly a decade in college, medical school and beyond absorbing everything they can about the human heart, the human body and how to safely operate on a living person of any age. Every single cardiothoracic surgeon learns those same pieces of information, a veritable how-to process that is heavily regulated and improved upon every year to ensure everyone who earns the qualifications to operate on someone’s heart adheres to a best-practice procedure.

But even amid that educational system of checks and balances, there is an art side to this as well. After graduation, they begin to develop soft skills, such as creative problem-solving and effective collaboration, to name a few. Over time, each and every cardiothoracic surgeon refines their own unique approach to the process, whether it is how they hold their tools during surgery, how they solve problems or their bedside manner in keeping a patient confident in their skills. This is similar for every profession.

AI Will Have Science Covered

Increasingly, the science side of our careers will become increasingly autonomous, and at some point, intelligent automated systems will be able to do the science part of our jobs better than us. The good news is that AI will struggle with the art side: the 12 competencies I’m sharing in this article. For humans to thrive in the future, we need to get much better at doing what humans do best.

12 Competencies for Future Success and Advantage

One major way to learn how to grow your abilities in leveraging the “soft skills” of any career is by understanding my 12 competencies for future success and advantage. While I delve much further into these concepts in my books and teach them in my Anticipatory Leader Learning System, let me give you these competencies now, along with a brief analysis of each:

1. Anticipatory Leadership — Hard Trends provide high levels of certainty and the confidence to make bold moves. Future success and advantage will come from learning to differentiate between the Hard Trends based on Future Facts™ that will happen and the Soft Trends, which are based on assumptions of what might happen. This competency has transformed how individuals and companies plan and innovate.

2. Relationship Building – Good relationships are based on trust, and trust is earned through shared human values such as honesty, integrity and delivering on promises. Future success and advantage will come from elevating your ability to increase trust, helping you to build stronger relationships. Without positive relationships, even the most amazing technology can become irrelevant or — worse yet — damaging.

3. Technology Savvy – Humans don’t all need to be technologists; you don’t have to know the physics of smartphones or AI in order to use them. Future success and advantage will come from being willing to learn new things and becoming aware of what the new tools are in a variety of fields in order to creatively apply them to build a better tomorrow. 

4. Strategic Listening – Passive listening is when someone follows along with what is being said. Active listening involves paying focused attention to words and phrases that uncover strategic and innovative insights. Future success and advantage will come from increasing your ability to be an active, strategic listener and learning to ask better questions — the type that draw out better answers.  

5. Emotional Intelligence and Empathy – The ability to recognize our own emotions and to understand and share the feelings of another in real time (empathy), as well as the ability to discern the different feelings people have and label them appropriately, is a competency that can be learned. Future success and advantage will come from elevating our ability to both identify and use emotional insights to guide constructive behavior to help people better adapt to changing environments. Empathy is also a critical component for drawing audiences into a personal or business story.

6. Cultural Intelligence & Diversity – Different cultures have different ways of thinking and acting, and different ways of communicating that go beyond language, including very different meanings for the same physical and verbal expression. Future success and advantage will come from elevating our awareness and understanding of the differences and embracing them so that we can maximize the innovative and competitive advantage that comes from different ways of viewing a process, product, service, problem or situation. 

7. Effective Communication – When you consider the varied ways we communicate — be it verbally, in written form and even in facial expression and body language — it’s easy to see how humans can be far better than AI at accurately and holistically capturing and interpreting the subtlety and varied meanings that communication can carry. Future success and advantage will come from getting better at applying the context and expression of both visual and verbal communication by applying a wide array of multisensory subjective elements that make up good communication. These are the components of communication that humans do best.

8. Effective Collaboration – Cooperation is based on scarcity: You cooperate with a person, a team or a company because you have to, and you only share what you need to in order to protect your part of the economic pie. Collaboration is based on abundance: You collaborate because you want to, and you openly share because the goal is to increase the economic pie for all. Future success and advantage will come from elevating your ability to form collaborative relationships that operate at high levels of trust and the idea that working together builds something better for us all. 

9. Adaptability & Agility – You cannot accurately anticipate everything; there will be changes that no one could have seen coming. Future success and advantage will come from improving your ability to adapt to change as well as your agility by learning to react to disruptions and problems as quickly as possible. Adaptability requires someone to be open-minded and nonjudgmental — attitudes that all humans can improve and leverage.

10. Creative Problem-Solving and Tenacity – The creative application of technology unlocks innovation and growth, and innovation at its core is applied creativity. Once a creative solution is identified, tenacity is often needed to see a solution through to a successful application. Future success and advantage will come from improving your ability to identify the real problem, and to creatively apply technology by using creative principles such as The Law of Opposites and Problem Skipping and by learning to identify Hard Trends that will happen and their related opportunities.

11. Service Delivery – A major component of the overall customer experience is the level of service delivery they receive. Future success and advantage will come from elevating your ability to not only fully interpret the subtle nuances in voice and facial expression, but also what the person is thinking and feeling but not saying. In addition, working with a customer over time creates a trusting relationship, and over time a good customer service representative develops an anticipatory sense of what a customer may want or need at a deep emotional level — often before the customer is aware of it. 

12. Selling, Persuasion & Influence – Selling, persuading and influencing represent one core competency because they are all focused on one thing: changing a behavior to create a desired result. We are all selling or persuading or influencing someone to do something multiple times a day, often without even knowing it. Future success and advantage will come from elevating your ability to sell, persuade and influence at ever higher levelsWhen combined with some of the other competencies in this article, humans can outperform machines every time.  

After reading through the list, you may have thought to yourself: Some people are naturally better than others at some of these competencies; for example, some are naturally better at sales or naturally more creative. This is true of all 12 competencies. However, I have found that when people start getting better at one, they also get better at the others because they are all connected. 

The only way humans can beat the exponential growth of advanced AI-enabled automation in the future and have meaningful, good-paying employment or self-employment is to become increasingly more valuable than machines. Time is growing short — now is the time to be an opportunity manager and start getting better at all of them. If you don’t, you will soon be a crisis manager falling behind exponentially faster.

To discover how to apply these 12 competencies and, better yet, learn how to use future certainties to transform disruption and change into opportunity and advantage, consider signing up for my Anticipatory Leader Membership today!



Posted On Wednesday, 19 May 2021 00:00 Written by
Posted On Wednesday, 19 May 2021 00:00 Written by
Posted On Tuesday, 18 May 2021 05:53 Written by
Posted On Tuesday, 18 May 2021 00:00 Written by
Posted On Tuesday, 18 May 2021 00:00 Written by

Bring it Home® Communities accelerated its national rollout with the introduction of a patent-pending mobile app for brokers and agents.

The innovative app, appropriately named “Before they list,” acts as a catalyst to receive specific information on a property. This social tool is used to gauge interest from other agents in an office, to determine market viability, which can be used by the agent or broker to help generate a listing agreement.

“We know that inventory is at an all-time low, and we want to provide the latest technology to assist in generating new listings,” explains John Giaimo, President and CEO of Bring it Home® Communities. “Creating feedback for homeowners on the fence is a great way to provide valuable information to help them reach an informed decision, while following the rules of the local MLS,” Giaimo continues.

In a recent homeowner survey by, 76% of respondents are considering placing their home on the market but are reluctant to do so. In response to the question, “What would motivate them to sell?” 60.2% of respondents stated that “securing their next home before selling would play a factor,” and 16.2% would make the move if they knew their current home could sell for asking price or top market price.

This trend could change should the homeowner receive specific feedback about their property from a network of real estate practitioners.

With shared feedback based on their known and current experience of the local market, agents and brokers have always shared their insights with one another, most notably during office and staff meetings, and through mentoring. The COVID-19 pandemic has made much of this in-person gathering less likely.

“Clearly, many homeowners are on the fence, according to Scott O’Connor of RE/MAX Advantage of Colorado Springs, Colorado.  The Before They ListTM App will allow them to gain timely insight to the sales potential of their property in the current market, and make an informed decision of whether to sell...and at what price".

About Bring it Home Communities

Bring it Home Communities is creating the digital portal of the future for real estate, combining local listings, and integrating brokers, agents, consumers and advertisers in a safe and secure communication environment featuring Veea’s secure, virtual private network (VPN). The Bring it Home solution will support new capabilities such as virtual meetings for brokers, agents, and clients, virtual tours, and virtual open houses with augmented reality capabilities.  Bring it Home’s ad network powered by Ad Persistence™ and Veea's AdEdge advertising platform provides rich media advertising by companies and marketing partners that want to reach home buyers, and Veea’s VPN provides support for online learning and certification for agents and brokers.

Posted On Monday, 17 May 2021 08:27 Written by

While some are struggling to get deals to go together, those focusing on what it takes to win the deal keep on winning. As I spoke to the issues in the past about “winning vs. whining”, you can make a choice every day about your approach to the market in which you work. You can whine about the issues and the challenges, or you can identify the solutions and the strategies necessary to help your clients win!

Record numbers of homes being sold tell us that there is an opportunity. Greater numbers of buyers wanting these homes creates the challenge of how to navigate the market to put your client in the best position to win. However, the plan is not a one and done solution or strategy that will make it all come together for you, it takes a series of strategies to optimize results and secure the win. Remember, more than one strategy at a time to make the win a reality, and the process of winning incorporates the possibilities that there are losses along the way. The good news is; your client only needs to win once!

A few things to keep in mind are:

1. Get your client in the best possible position to buy.
2. Give them a buyer improvement plan to follow each week so they become stronger and more flexible in their options.
3. Set the stage by setting expectations about their specific market.
4. Use all the tools available to be sure your clients and referral partners can make their best offer possible and be sure to include the power of speed to the closing table.
5. Be sure you, the client, and your referral partners are on the same page and working toward the same solution! 

As originators you need to use your experience about what people are doing to win their offers and help your current clients benefit from your experience. Yes, it is a challenging market, but it also a market ripe with opportunities. Use your winning strategies to keep on winning!

Questions or comments: This email address is being protected from spambots. You need JavaScript enabled to view it.

Posted On Monday, 17 May 2021 00:00 Written by
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