Many of the conversations we are having in our business lately has focused around production, opportunities, closings, dollar volume, loan sizes, loan products, timelines, and the quality of the experience for the customer. I also think we need to think about including the quality of the experience for our families, our teams, and ourselves. Far too often, we also don’t include the number of days and hours we commit to making it all happen. For those who follow the numbers, it can become a painful observation without the benefit of clarification.