Dual agency means the Real Estate Brokerage that represents the seller also represents the buyer. In most cases, the same real estate agent at the brokerage is working for the seller and buyer. However, dual agency also exists if two different agents are involved from the same brokerage. The reason why dual agency must be disclosed to all parties is the obvious conflict of interest possibility. It’s a judgment call that must ultimately be made by an agreement between the buyer and seller.