Every type of freezer comes with an automatic defrost function to ensure that the coils do not freeze. Freezers are designed to defrost every 8 hours. The waste water should flow through the drain hole without a problem. In some cases, the drain might get clogged. This can cause a sheet of ice to form on the bottom. Follow these steps to solve the issue:
1. First, you should unplug the unit.
2. Make sure that you remove all items inside the freezer.
3. Check the drain pipe if it there are debris stuck.
4. Clear the pipes to ensure that the water will flow out.
If this simple troubleshooting procedure won’t work, call a professional right away. There might be something wrong with the condenser coils. The technician might need to expose the coils and then use a hair dryer to thaw it.
