In the Men's Room with Murph

For many consumers, the concept of “customer service” is frustrating to the point of humor. Even with the many advancements in digital technology today, consumers still experience lackluster resolution to often simple problems. They find themselves upset because whenever they have an issue, the in-person employee doesn’t know how to help them or they “never get to talk to a real person” when automated responses do not answer their question. Customer service shouldn’t be this way! The solution is an Anticipatory mindset that starts with a foundational understanding that exponential digital change will only increase, and consumers’ wants and needs will transform as well. This mindset shift will greatly improve your customer service practices and your online customer service functionality, and it will result in greater customer satisfaction, trust, and loyalty. Identify the Real Problem First        When faced with an obstacle of any kind, most individuals will find themselves hung up on the wrong…
Posted On Tuesday, 21 September 2021 00:00 Written by
Do you think being captured by the enemy, being tortured, nearly starved and isolated for over 6 years is the worst part of being a POW? Not according to Top Gun fighter Capt. Charlie Plumb, who was imprisoned in Vietnam and learned from his experience about the critical importance of being connected to others. In this extraordinary message, Captain Plumb shares how the power of connection is the real key to survival.
Posted On Friday, 17 September 2021 00:00 Written by
For several weeks now our local newspapers have run an ad “Officials Needed!” What they are asking for is able-bodied men and women to sign-up to officiate high school sports. There just aren’t enough to cover all the games to be played. With schools starting it brings about “Friday Night Lights” with the kids excited to be in the stadiums to watch their favorite team. However, most states are having to move their usual Friday games to Thursdays and some to Saturdays. It’s been the plan that colleges would allow Fridays to high schools and schedule theirs on Saturdays. That’s being invaded. All states are now reporting this dilemma. The state of Wisconsin, which is typical of many states, is reporting a 39% drop in the number of officials in the last two years. This is a far cry when I began officiating, of course, that was many years ago.…
Posted On Friday, 17 September 2021 00:00 Written by
One of the great self-help authors, Napoleon Hill, wrote the book Think and Grow Rich in which he offered a scenario where the Chicago Tribune published an editorial calling Henry Ford "an ignorant pacifist.” Mr. Ford subsequently sued the paper for libeling him, and when the suit was tried in the Courts, the attorneys for the paper placed Ford on the witness stand, to show his ignorance. After the drudgery of long, detailed questioning Hill says this… “Finally, Mr. Ford became tired of this line of questioning, and in reply to a particularly offensive question, he leaned over, pointed his finger at the lawyer who had asked the question, and said, ‘If I should really WANT to answer the foolish question you have just asked, or any of the other questions you have been asking me, let me remind you that I have a row of electric pushbuttons on my desk, and by pushing…
Posted On Friday, 17 September 2021 00:00 Written by
I challenge you to read this paragraph and then close your eyes and focus. Think about the future. What does it look like to you? How do you think humankind operates 20, 30, or 40 years from now? Are we even more digitally connected than we already are? What behaviors or actions are commonplace now that might be nonexistent then? Now, open your eyes. Guess what? You’re in the future now; it’s what we all spend the rest of our lives in. That moment prior to you reading the previous paragraph has passed, and we are all one step closer to those potential visuals you painted in your mind. Time passing is a Hard Trend, or future certainty that is constantly occurring, and no matter how you savor the present, you know that in some way you always plan for what comes next. So then professionally, to those who try to protect and defend the status quo…
Posted On Tuesday, 14 September 2021 00:00 Written by
I have always interpreted Labor Day to mean we take time to celebrate those who labor i.e., “physical or mental effort.” I would hope that includes all of us. We should all possess either or both of those traits. As Socrates said, “An unexamined life is not worth living.” Then, how is it that we find some who seemingly have lost their way? My goal in life as a coach/teacher/principal/superintendent has been to help, educationally and emotionally, those whose paths crossed mine and may need my help in finding a way to improve their lives. For 31 years it was my privilege to work for the National Football League. While my role was to officiate NFL games keeping the play on the field honest and fair, I have watched many players fall by the wayside either during their life on the field or after they retired. I have been disheartened with those…
Posted On Friday, 10 September 2021 00:00 Written by
Saul Klein is widely recognized as the real estate industry’s first Internet Evangelist. He was selected by the National Association Of REALTORS® as one of the “25 Most Influential People in the Real Estate Industry” in 2003, and has been selected as one of the “100 Most Influential Real Estate People” by Inman News in 2005, 2006, 2007, 2008, 2009, 2010 and 2011, 2012, 2013. REALTOR® Consultant to the original RIN (Realtors® Information Network) project, including the development and deployment of REALTOR.com), he served as Vice President of Marketing and was responsible for the signing of the first 100 MLSs and first 500,000 listings to appear on Realtor.com.One of the creators of RealTown, and many longstanding real estate online communities, including RealTalk, AETalk, MLSTalk, MLSInformation, PresidentsTalk, EducationDirectorsTalk and others, blogging before blogging was a word. Saul has been a licensed California Real Estate Broker since 1977 and was the 1993…
Posted On Wednesday, 08 September 2021 00:00 Written by
In the Depression-era film “Cinderella Man”, we see James Braddock, a once almost champion boxer in the grips of economic failure, his inability to provide for his family through boxing’s trade, humbly brave the infamous breadline while being recognized as the failed boxer. This movie is not for the faint of heart, especially if – • you’ve suffered an injury (his was a broken right hand) that he had to continue using to fight, re-breaking over and over again, just to survive;• if you’ve come on hard times financially in the past and had to downgrade aspects of your family lifestyle and felt you have let them down;• if you’ve ever wondered where the next opportunity will come from.  In other words: I HIGHLY recommend this movie for most people at this point of 2021, especially if any or all of the above is true!   As it will bring you HOPE!  The Promise to consistently stay motivated…
Posted On Wednesday, 08 September 2021 00:00 Written by
In a classroom at every Ivy League business school, there is a professor stressing to their Business 101 students that a business is “never too big to fail.” This has been the go-to generalization tagged to some of the most astoundingly catastrophic company failures of all time, including but not limited to Kmart, Blockbuster, Circuit City, and more. But what did these failures actually entail? While several may assume it was some lethal combination of poor management and greed, most do not realize that more often than not, it is a direct result of a company failing to disrupt themselves! At some point, a system was in place that generated the majority of the company’s income, and from that moment forward, business leaders tied their success to that system and the present, completely disregarding the future.with an agile mindset But the reality is the future is what matters the most, as it’s…
Posted On Tuesday, 07 September 2021 00:00 Written by
Page 1 of 13

Realty Times

From buying and selling advice for consumers to money-making tips for Agents, our content, updated daily, has made Realty Times® a must-read, and see, for anyone involved in Real Estate.